Installation & Licensing

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Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 741 of 1,146 (485 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-18-2013 01:20 AM in reply to: Whisher70

 

 

Hi Whisher70,

 

Please send the information below via a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) :

 

    - Screenshot of the error

    - Serial Number

 

 

 

 

 



Joane Bonghanoy
New Member
gengshiyuyi
Posts: 2
Registered: ‎02-16-2013
Message 742 of 1,146 (482 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-18-2013 01:34 AM in reply to: joane.bonghanoy

Thanks for your reply, everything goes well now! Thank you very much!

Member
danielreilly275
Posts: 4
Registered: ‎02-16-2013
Message 743 of 1,146 (454 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-18-2013 11:18 AM in reply to: brian.kling

Hi, 

 

I'm getting the "Error assigning serial number to product: This is an operation implementation generated fault" message when I try to download 3ds Max

Community Manager
philip.s
Posts: 2,374
Registered: ‎09-27-2011
Message 744 of 1,146 (437 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-18-2013 04:18 PM in reply to: danielreilly275

Hello Daniel,

 

This is most likely due to a backend account issue where unfortunately the only workaround is to create a new account with a different email address. Can you please do so and let us know if you continue to experience further problems.



Philip Schmelzer
Member
danielreilly275
Posts: 4
Registered: ‎02-16-2013
Message 745 of 1,146 (433 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-18-2013 04:34 PM in reply to: joane.bonghanoy

I've just re-registered there and it's still giving the same error. Any ideas?

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 746 of 1,146 (422 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-18-2013 07:07 PM in reply to: danielreilly275

Hi danielreilly275,

 

I will look into this and will get back to you for any updates or resolution. 

 

 



Joane Bonghanoy
New Member
christophe.cot
Posts: 2
Registered: ‎02-11-2013
Message 747 of 1,146 (410 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-19-2013 12:58 AM in reply to: joane.bonghanoy

Hi everyone,

 

I tried to activate my student version without much success. I had consecutively the serial key invalid message at the beginning, then now it's changed to the processing error message.

 

At the 1st issue, I used your ticketing system and sent it on the 11th Feb (Caseno:08065906). Despite it was mentioned that I should receive a reply within 2 biz days, I never got one... I sent a reminder with no more luck :smileysad:

At the 2nd issue, I have read the forum thoroughly and found that I should send a pm to one of you guys (community manager or customer service) which I did few days ago. I still did not receive anything.

 

I have no idea if someone has seen and is processing my request since I did not receive any aknowledgement. I don't mind it to take 20 days but just to know that somebody will really look at it would be fine for me.

Can somebody help pls ?

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 748 of 1,146 (401 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-19-2013 02:00 AM in reply to: christophe.cot

Hi Christophe,

 

Pardon us for the delay and for the trouble this has caused you. 

 

We need to make some changes to your account. Do reply back via Private Message with your Physical Address.

Once we receive the information, we will then make the changes and proceed with the Activation. 



Joane Bonghanoy
New Member
kevin.khao
Posts: 1
Registered: ‎02-19-2013
Message 749 of 1,146 (371 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-19-2013 01:00 PM in reply to: cgill59

Hi, 

 

I've been trying to install Maya2013 on linux-x64 and the process goes will untill registration.

An error3 occurs and I'm unable to proceed. 

Could you please inform me of the procedure to follow ? 

 

Thank you in advance, 

Community Manager
philip.s
Posts: 2,374
Registered: ‎09-27-2011
Message 750 of 1,146 (365 Views)

Re: STUDENTS - Serial Number or Product Key Issues

02-19-2013 01:38 PM in reply to: kevin.khao

Hello Kevin,

 

Unfortunately at this time the Autodesk Education Community does not support Linux, which would explain the error.

 

Very best,



Philip Schmelzer

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