Installation & Licensing

[#1]

Hello!

I'm trying to install on Mac OS X 10.8.2 but when typing the product key and license number the application says that the format is not correct. It should be like xxx-xxxxxxxx but my license number is exactly like that.

Please help!

Best Regards

Anders

[#2]

Hello Steven and Anders,

Can you both please install the software in trial mode, and then proceed with the standard activation process at first launch which should resolve the invalid serial number error.

[#3]

What do you do if when you select your free software, language, OS, and press next, it says "error in assigning serial number to product, this is an operation implementation error?" It gave me a serial number, but it won't work for activating the product after i downloaded it. I activated my license in spring 2011...

[#4]

Hi cjauregui8937,

We have had some activation issues with our Student Licenses but it has been resolved, however for this particular encountered we would need to look further into.

Do reply back with the following information:

    - Error message when activating the License

    - Screenshot of the error

    - Product Name

Also, I'm making an assumption that you were trying to download a 2011 version from the EDU site when you encountered the error you mentioned. Is that correct? 

[#5]

hi,

i too have a problem with my serial number, i get the error:

The serial number you entered is not valid. Try again. (1)

[#6]

Hello Isabella and welcome to the community! 

Can you please send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with the serial number and product name that you are getting this error with.

[#7]

Hello,

I succeed to have a serial numner and a product key. The set up ran well with no trouble. Then when I open Revit 2013, the validation windows don't pop well (cf file 1). I do Alt+F4 then the windows for the choice between the trial or the validation appears (cf file 2). I choose activate and then again a windows pops up but doesn't succeed to show the information properly (cf file 3). 

I test does pages (which are just html) with google chrome and it shows all the information if I authorize the script to run on the page. So it seems to me that when Revit is starting, it doesn't succeed to run the script. (I put the information ask when I used google but it doesn't work either)

I try to do it without antivirus but it doesn't change anything. I try to set up again Revit  but again not working

Could you help me ?

PS : I am using W7 64bits with 8Go of RAM and a Intel Core i7 

[#8]

Hi Thibault,

The blank activation screen (displaying two radio buttons) is actually a known issue with several potential workarounds. Check them out here on our AutodeskHelp Pinterest board.

[#9]

I have the same problem. It shows me the error: The serial number you entered is not valid. Try again.

And in "My software" the AutoCAD 2013, I have downloaded, is not listed.

But in the program and autodesk said it is the right serial number.

I hope somebody can help me.

[#10]

Hello Every one. I have a Problem with the support.

I write at the 13th of december to:

rtxml-emea@activation.autodesk.com

the atumatic generated e-mail (Autodesk ctivation custumer confirm), that my serial number couldn't be activated. I couldn't found any other e-mail adress or support. I am not sure if my e-mail reach the company.

Could anyone help?

Thank you very much.