Installation & Licensing

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Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 671 of 1,146 (755 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-03-2013 05:33 AM in reply to: courtenay10

Hi courtenay10,

 

I'll be happy to activate your Revit manually. All I need is for you to send me your serial number and the program's request code via private message here on the forums (click on my screenname camilo.lemos and then on Send This User a Private Message).

 

Regards,



Camilo Lemos
New Member
syd105552
Posts: 1
Registered: ‎01-03-2013
Message 672 of 1,146 (739 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-03-2013 09:08 PM in reply to: brian.kling

Hi there,

 

i am having a very similar problem here

 

I keep getting this message when I go to the download section

 

We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link.

 

my 30 days has expired and i am still unable to get a serial code that works, this ahs been going on for some time now.

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 673 of 1,146 (724 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-03-2013 10:34 PM in reply to: syd105552

Hi Alfred,

 

We had this issue previously but has been resolved. However, no worries, we will look further into this. 

 

Case Number 07942798 was created for this and I will keep you posted with the resolution and your Serial Number via the Case Number and the email address we have on file. 



Joane Bonghanoy
New Member
djuna.patin
Posts: 1
Registered: ‎01-06-2013
Message 674 of 1,146 (671 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-06-2013 02:28 PM in reply to: brian.kling

Hi

I have a serial umber and a product key but when I enter them in the installer, it displays an error message that approximately says that it is not valid. 

My serial number is xxxx-xxxxxxxx and Product key 777C1

Thanks for your answer

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 675 of 1,146 (655 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-07-2013 12:23 AM in reply to: djuna.patin

Hi djuna.patin:

 

The serial number you have provided is for AutoCAD for Mac 2011. Please make sure you have the correct product installed on your machine. You can verify the serial numbers associated to your product in Education Community site by clicking on "My Software".

 

Also, note I have removed your serial number information for security reason since this is a public forum. :smileyhappy:

 

Let me know if you have encountered any further issue.

 

Best Regards,

 



Arlin Bibat
Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 676 of 1,146 (653 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-07-2013 12:32 AM in reply to: djuna.patin

Hi djuna.patin and welcome to the forums!

 

As an initial tip, please do not post sensitive information (such as your product's serial number) on the forums as it can compromise the security of your software and your account. 

It looks like you're trying to activate AutoCAD for Mac 2011, can you please try this solution for your activation issue and let me know if it works?

 

Thank you!



Camilo Lemos
New Member
eivindhbrenna
Posts: 2
Registered: ‎01-08-2013
Message 677 of 1,146 (631 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-08-2013 02:04 AM in reply to: camilo.lemos

Hi!

 

I'm having an issue with my Product key when I try to install the service pack 2 for Autodesk Maya 2013.

Autodesk Maya 2013 is listed in "My Software" and the installer accepts the serial number, but not the product key.

What can I do?

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 678 of 1,146 (627 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-08-2013 02:22 AM in reply to: eivindhbrenna

Hi eivindhbrenna, 

 

I don't see Maya 2013 registered on your profile, I can see Maya 2012 and 3ds Max 2013. Can you please double-check that you are trying to update/activate the correct version and software?

  

A list of product keys for the latest versions of our software can be found here.

 

Let me know how it goes, please:smileyhappy:



Camilo Lemos
New Member
eivindhbrenna
Posts: 2
Registered: ‎01-08-2013
Message 679 of 1,146 (623 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-08-2013 02:27 AM in reply to: camilo.lemos

You're absolutely right!

I was trying to register with the 3ds product key ...

Need more coffee...

Thanks for your time :smileyhappy:

New Member
tateste1
Posts: 1
Registered: ‎01-08-2013
Message 680 of 1,146 (612 Views)

Re: STUDENTS - Serial Number or Product Key Issues

01-08-2013 09:42 AM in reply to: brian.kling

I entered the provided serial number and product key for AutoCAD 2012 for Mac when trying to install and I get an error of "The Serial Number or Product Key don't Match.
Valid format for serial number is (XXX-XXXXXXXX)" when trying to register. 

 

What do I do? The numbers are exactly what I was emailed.

 

Steven Tate

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