Installation & Licensing

[#1]

Hello Yaqub,

Have you registered within the Education Community and requested a license? I was unable to find a profile for you based off of your name and email address.

How to Register in the Education Community

How to Download / Request a License in the Education Community

[#2]

I'm having the same problem with my software. I'm from the Philippines, I received the serial number but when I try to activate the product it says that it can't be registered in my country. What is up with that? I've submitted two forms but yet to receive a reply. Any luck with your problems?

[#3]

I recently received the usb for AutoCAD Design Suite Ultimate 2013. I received the serial number and product key but when I tried to activate my product, it says that it can't be registered in my country. I'm from Iloilo City, Philippines. A student studying at University of San Agustin, Iloilo. I've already filled up the forms twice and yet to receive a reply. Please help.

[#4]

Hi plglaserna,

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number so I can look into it. 

[#5]

Hi,

I'm having some trouble getting my Inventor Professional 2013 student licence activated, and was wondering if someone could kindly advise?

I downloaded the product, and it works fine, but when I try to activate it, it tells me my serial number is invalid. When I contacted Autodesk, I was told that my serial number doesn't include this product, and was advised to uninstall then download it again (which i've done a few times to no avail).

When I log into the Autodesk Education Community and look under "my software", the program is definitely listed under my usual serial number. I am able to use it temporarily as a trial, so i'm a bit confused why there doesn't seem to be a record of it on my number. I'm not sure what to do next as the trial will expire in a few days and access to Inventor is important for the CADD course i'm studying.

Any help is much appreciated

Regards

Kenny.

[#6]

Hi Kenny,

It appears that there is an issue with your account that is preventing any new licenses from syncing on our back end and in this case the easiest workaround would be to create a new account using a different email address.

The other alternative would be to send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your Serial Number and Request Code, which would allow access this time around, however you would most likely find yourself in the same dilemma if for all future license requests / activation attempts.

[#7]

I've reinstalled the whole program as instructed but I'm still having the same problem of being unable to register the product. It still says that it cannot be registered in the Philippines. Please help.

[#8]

Hello Pamela,

I've just manually registered your Design Suite Ultimate 2013 license for you. Can you please attempt to run / activate the software again and let us know if this resolved the issue?

[#9]

Hello,

I need help.  I purchased AutoDesk Building Design Sute Ultimate 2013 from Studica.  I used Identit-e.com/autodesk and placed my product code to get a serial number.  They replied that there was a delay due to a techical issue but they didn't ask for any other information.  I did send them my student id but no response.  Could I get more information of what I need to do?  Thanks

[#10]

Hello Rachelle,

Confirming that the technical is in fact on Identit-e's side and that there is nothing further needed from you at this point. Please install the software in trial mode for the time being as they will send you an email with your license information as soon as it's available.

Thank you very much for your patience.