Installation & Licensing

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New Member
mblhi09
Posts: 2
Registered: ‎11-19-2012
Message 621 of 1,146 (2,217 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-19-2012 02:14 PM in reply to: mblhi09

Hello philip.s.

 

The serial number begins with 900, I don't know what ocurred, but that's already done.

 

I send an e-mail to support, and they solved it and I'm right now with the registration OK.

 

Thanks for help!

New Member
valeria.volonterio
Posts: 2
Registered: ‎11-22-2012
Message 622 of 1,146 (2,159 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-22-2012 05:42 AM in reply to: brian.kling

Hi,

I've downloaded the free student version 2012 for Mac.

When I enter the serial number and product key I see this message:

"The Serial Number or Product Key don't Match. 

Valid format for serial number is (XXX-XXXXXXXX)"

I tried to copy and to paste the two numbers in the dialogue boxes and I've got, again,  the same message.

What can I do to complete properly the installation process?

Thank you for your attention

kind regards

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 623 of 1,146 (2,152 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-22-2012 06:03 AM in reply to: valeria.volonterio

 

Hi valeria.volonterio,

 

 

Sorry to hear you are having problems activating your AutoCAD for Mac. Please, follow these steps and let me know if they resolve your issue:

1) choosing to install the software in trial mode 

2) when launching the program in trial mode (once installed) you will be faced with run / continue in “trial mode” or “activate” - select the activation option 

3) follow the process (enter Serial Number and Product Key) to circumvent the previous issue and allow for a proper activation

 

Thank you!

 



Camilo Lemos
New Member
valeria.volonterio
Posts: 2
Registered: ‎11-22-2012
Message 624 of 1,146 (2,147 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-22-2012 06:23 AM in reply to: brian.kling

Great, it works!

Thank you very much for your help.

Regards, Valeria

New Member
eaglemk
Posts: 2
Registered: ‎11-28-2012
Message 625 of 1,146 (2,051 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-28-2012 01:56 PM in reply to: brian.kling

Hi,

I have a problem with getting a serial number and product key for any of the Autodesk products. I need especially AutoCad 2010.
When I get through Free Softwere -> choosing the program -> version -> language -> operating system and click "next" I always get this frustrating message:


"We're sorry we cannot provide you with a serial number at this time.<br> Please proceed to download and install your software, and use it in &quot;trial mode&quot; for up to 30 days.<br> Return to this site before then to obtain your serial number from the free software link."



I can still download the program by clicking the button "browser download" but of course I can't use it afterwards without registration.
I'm using firefox browser on Windows 7 (64 bit) (it also doesn't work on Chrome and IE). I'm from Gdańsk Uniwersity of Technology in Poland. 3 years ago I didn't have this problem and my account worked well.
Just to be sure I checked if my friend had the same issue but fortunately for him - everything went smoothly and he got himself a new serial number.

regards,

Kamil

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 626 of 1,146 (2,041 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-28-2012 03:13 PM in reply to: eaglemk

Hello Kamil,

 

I'm not sure what would have been causing the previous glitch as our new 900- serial number delivery system ensures that we'll never run out within the Education Community.

With that being said, I just logged into your account and requested an AutoCAD 2010 license / verified that the system is in fact working. You should be receiving the license information via email shortly if you haven't already.

 

Please feel free to let us know if you have any additional questions, comments, or concerns.



Philip Schmelzer
New Member
eaglemk
Posts: 2
Registered: ‎11-28-2012
Message 627 of 1,146 (2,039 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-28-2012 03:27 PM in reply to: brian.kling

I didn't recieve the e-mail but now everything seems to work fine. BIG thanks for your help!! :smileyhappy:

New Member
mbiocic
Posts: 1
Registered: ‎11-28-2012
Message 628 of 1,146 (2,021 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-29-2012 03:37 AM in reply to: brian.kling

Hi, 

 

I have trouble getting a serial number for Autodesk products. I need AutoCad Civil 3D 2012 (Windows 7 (64 bit))I can still download the program by clicking the button "browser download" but afterwards I can only use trial version.

 

When I get through Free Softwere procedure I always get this message on top:

 

Error assigning serial number to product: ~HASH(0x21d4b610)->{'Body'}->{'Fault'}->{'faultstring'}

Your serial number details:

Serial Number: 900-xxxxxxxx
Product Key: xxxxx

 

And when I tried to activate product with that serial number it always pops out that serial number is invalid.

I tried it on Chrome and IE.

 

I'm student of University of Zagreb - Faculty of Geodesy, 5-th year.

 

Best regards,

Marina

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 629 of 1,146 (2,015 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-29-2012 04:17 AM in reply to: mbiocic

Hi Marina,

 

Could you please send me your serial number and product key via Private Message? (click on my screenname camilo.lemos and then on Send Private Message).

Thank you!



Camilo Lemos
New Member
yaqub007
Posts: 1
Registered: ‎11-30-2012
Message 630 of 1,146 (1,979 Views)

Re: STUDENTS - Serial Numbers or Product Key Issues, click here

11-30-2012 09:29 AM in reply to: brian.kling

hello i dont know my serial number and product key please help me.

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