STUDENTS - Serial Number or Product Key Issues

[brian.kling]

You are having problems with:

• Getting a Serial Number or Product Key
• Your 30 day trial is about to expire
• Your 30 day trial has expired and you can't get a serial number

See the Solution in the Reply below!

[philip.s]

Hello Rok and welcome to the community!

In your case, this is being caused by a backend systems issue associated with the Education Community which has since been resolved. 

The only workaround at the moment is to manually activate with an activation code. Please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code, or contact our Registration and Activation team directly for additional assistance.

[Anonymous]

Hey philip.s I sent you a private message. How much I need to wait?

[philip.s]

HI Predrag,

I just sent you an activation code. Please let us know if you need additional assistance.

[Anonymous]

Thank you very much. It's working! 😄

[joane.bonghanoy]

Hi rk0319,

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code.

[Anonymous]

---

@philip.s wrote:

Hello Rok and welcome to the community!

In your case, this is being caused by a backend systems issue associated with the Education Community which has since been resolved. 

The only workaround at the moment is to manually activate with an activation code. Please either send me a Private Message (click on my @philip.s profile name and then "Send this user a private message") with your serial number and product request code, or contact our Registration and Activation team directly for additional assistance.

---

Well I would gladly send you the serial and request code. But i am unable to find my request code, when I install the trial it doesnt generate the request code in adlm folder and my serial is reffered as unvalid at install. What should I do now?

[Anonymous]

Done 😃

[Anonymous]

I dont know yet, i' ve write in the blog, if they can helping me, when they take me some solution, i contact you 😃

[Anonymous]

Hello!

while installing AUTOCAD for mac student version a message pops up when I try to enter the serial number and product key saying they don't match. I've tried over and over again copy and pasting the numbers and letters into both slots and it still wont work. 

Help, please,

thanks

Sergi, BCN

[philip.s]

Hi Sergi,

The following steps should act as a workaround.

1) install the software in trial mode 
2) when launching the program in trial mode (once installed) you will be faced with run / continue in “trial mode” or “activate” - select the activation option 
3) follow the process (enter Serial Number and Product Key) to circumvent the previous issue and allow for a proper activation

Please let us know if this doesn't resolve the issue and we'll troubleshoot accordingly.

[philip.s]

Hi Rok,

You should be able to install in trial mode and then proceed with the activation option / process which would present you with the request code.

[Anonymous]

Hello. 

does anybody know how to fix the two radio buttons showing when activating maya 2013?

i really need help and ywould like an answer ASAP

[philip.s]

Hello Riley,

This solution taken from our Pinterest page should be able to get you going in the right direction!

[Anonymous]

Well as I said it before I did install it in trial mode (no serial or product number entered in install). But the problem is there is no no pop-out saying I Should activate. When I start Maya 2010 it only returns the -12 licence error and then it closes Maya. The requirments state that MAC OS 10.5.8 is enough LINK. Is there another way to get the request code without starting Maya, perhaps navageting  through the files? Which file should I search for?

[philip.s]

Hi Rok,

Everything that I was able to find surrounding the licensing error 12, corresponds to networked versions, not the standalone which is what the trial would have been installed as. Unfortunately there is no way to access your product request code or enter an activation code without starting the program. 

I'm hoping that some of the other community members may be able to jump in here and provide troubleshooting suggestions.

[Anonymous]

i use google chrome. is that a bad thing? should i make internet explorer 8 my default when trying to activate?

[philip.s]

That's not a bad idea Riley along with the other suggestions listed on the previously linked solution.

[Anonymous]

I'm drawing now, thanks!

Sergi, BCN

[Anonymous]

I chose 3Ds Max 2012 to get the serial number and the serial number that has informed by the website is for Maya 2012/2013. What should I do to register my 3Ds Max now?

[philip.s]

Hello Murilo,

That is actually by design. As a member of the Education Community you should be receiving only one Serial Number (beginning with 900-) to be used for all products.

Please proceed with the standard installation / activation process and see this FAQ for more info.