Installation & Licensing

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Community Manager
philip.s
Posts: 2,374
Registered: ‎09-27-2011
Message 601 of 1,146 (325 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-11-2012 09:44 AM in reply to: rk0319

Hello Rok and welcome to the community!

 

In your case, this is being caused by a backend systems issue associated with the Education Community which has since been resolved. 

 

The only workaround at the moment is to manually activate with an activation code. Please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code, or contact our Registration and Activation team directly for additional assistance.



Philip Schmelzer
Member
predragmilentijevic
Posts: 3
Registered: ‎11-11-2012
Message 602 of 1,146 (317 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-11-2012 10:19 AM in reply to: philip.s

Hey philip.s I sent you a private message. How much I need to wait?

Community Manager
philip.s
Posts: 2,374
Registered: ‎09-27-2011
Message 603 of 1,146 (307 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-11-2012 01:27 PM in reply to: predragmilentijevic

HI Predrag,

 

I just sent you an activation code. Please let us know if you need additional assistance.



Philip Schmelzer
Member
predragmilentijevic
Posts: 3
Registered: ‎11-11-2012
Message 604 of 1,146 (303 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-11-2012 01:34 PM in reply to: philip.s

Thank you very much. It's working! :smileyvery-happy:

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 605 of 1,146 (293 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-11-2012 04:50 PM in reply to: rk0319

Hi rk0319,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number and Request Code.

 

 



Joane Bonghanoy
Member
rk0319
Posts: 3
Registered: ‎11-10-2012
Message 606 of 1,146 (288 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-11-2012 05:30 PM in reply to: philip.s

philip.s wrote:

Hello Rok and welcome to the community!

 

In your case, this is being caused by a backend systems issue associated with the Education Community which has since been resolved. 

 

The only workaround at the moment is to manually activate with an activation code. Please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code, or contact our Registration and Activation team directly for additional assistance.


 

Well I would gladly send you the serial and request code. But i am unable to find my request code, when I install the trial it doesnt generate the request code in adlm folder and my serial is reffered as unvalid at install. What should I do now?

Member
Lucifering
Posts: 3
Registered: ‎11-07-2012
Message 607 of 1,146 (264 Views)

Re: Maya 2013 Serial Number DON'T Work

11-12-2012 06:36 AM in reply to: camilo.lemos
Done =)
Member
Lucifering
Posts: 3
Registered: ‎11-07-2012
Message 608 of 1,146 (264 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-12-2012 06:36 AM in reply to: davidflagg
I dont know yet, i' ve write in the blog, if they can helping me, when they take me some solution, i contact you =)
Member
ontheserch
Posts: 3
Registered: ‎11-12-2012
Message 609 of 1,146 (233 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-12-2012 01:44 PM in reply to: rk0319

Hello!

 

while installing AUTOCAD for mac student version a message pops up when I try to enter the serial number and product key saying they don't match. I've tried over and over again copy and pasting the numbers and letters into both slots and it still wont work. 

 

Help, please,

 

 

thanks

 

Sergi, BCN

Community Manager
philip.s
Posts: 2,374
Registered: ‎09-27-2011
Message 610 of 1,146 (228 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-12-2012 03:14 PM in reply to: ontheserch

Hi Sergi,

 

The following steps should act as a workaround.

 

1) install the software in trial mode 
2) when launching the program in trial mode (once installed) you will be faced with run / continue in “trial mode” or “activate” - select the activation option 
3) follow the process (enter Serial Number and Product Key) to circumvent the previous issue and allow for a proper activation

 

Please let us know if this doesn't resolve the issue and we'll troubleshoot accordingly.



Philip Schmelzer

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