Installation & Licensing

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Community Manager
philip.s
Posts: 2,398
Registered: ‎09-27-2011
Message 591 of 1,148 (350 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 09:35 AM in reply to: fmhidalgo

Hello Fernando,

 

As Simona is currently not available (within her working hours) can you please send me the Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code.



Philip Schmelzer
Contributor
davidflagg
Posts: 20
Registered: ‎11-08-2012
Message 592 of 1,148 (340 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 12:51 PM in reply to: philip.s

Hello, I am having the same problem with activating my product. I keep receiving the message "The serial number you entered is not valid. Try again. (Error 2)". Did you say there was a way around this?

Community Manager
philip.s
Posts: 2,398
Registered: ‎09-27-2011
Message 593 of 1,148 (328 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 02:19 PM in reply to: davidflagg

Hello David,

 

The way only way to get around this error at the moment is to enter an activation code. 

 

Please either send me a Private Message (click on my philip.s profile name and then "Send this user a private message") with your serial number and product request code, or contact our Registration and Activation team directly for additional assistance.



Philip Schmelzer
New Member
kenipa44
Posts: 1
Registered: ‎11-08-2012
Message 594 of 1,148 (319 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 07:31 PM in reply to: brian.kling

Hey I have the same problem where I type in the serial number in the activiation key but I typed in the CORRECT serial number and it keeps popping up with the same error saying The serial number you entered is not vaild. Try again (Error 2).

 

Can please fix this?

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 595 of 1,148 (310 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-08-2012 07:54 PM in reply to: kenipa44

Hi kenipa44,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then "Send this user a private message") with your serial number and Request Code so I can manually generate the Activation Code for you. You can also contact our Registration and Activation Team for additional assistance.



Joane Bonghanoy
Contributor
davidflagg
Posts: 20
Registered: ‎11-08-2012
Message 596 of 1,148 (286 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-09-2012 05:29 AM in reply to: philip.s

Thank you Philip, can you tell me how I can receive a product request code? I don't think I have one right now.

Community Manager
camilo.lemos
Posts: 920
Registered: ‎09-28-2011
Message 597 of 1,148 (283 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-09-2012 05:41 AM in reply to: davidflagg

Hi David,

Request codes are generated by the software itself during the installation/activation process. 

Please click here for instructions on howto find your request code.

 

 



Camilo Lemos
Member
hypocampe
Posts: 5
Registered: ‎11-07-2012
Message 598 of 1,148 (258 Views)

hello, for me it is impossible to connect my computer to...

11-09-2012 01:26 PM in reply to: camilo.lemos

hello, for me it is impossible to connect my computer to internet.

I am prefering to receive my activation key by E_mail.

how I can obtain it by E_mail?

I have my serial number and product key

Community Manager
philip.s
Posts: 2,398
Registered: ‎09-27-2011
Message 599 of 1,148 (251 Views)

Re: hello, for me it is impossible to connect my computer to...

11-09-2012 03:44 PM in reply to: hypocampe

Hi Valerie,

 

You contact our Registration and Activation team by filling out the following form.

 

Licensing Assistance Form

 

You can also call them directly via the following phone #'s.

 

AMERICAS: (800) 551-1490

 

ASIA / PACIFIC: 65.6735.5688

 

EUROPE / MIDDLE EAST / AFRICA: 41.32.723.9595



Philip Schmelzer
Member
rk0319
Posts: 3
Registered: ‎11-10-2012
Message 600 of 1,148 (217 Views)

Re: STUDENTS - Serial Number or Product Key Issues

11-10-2012 01:04 PM in reply to: kenipa44

kenipa44 wrote:

Hey I have the same problem where I type in the serial number in the activiation key but I typed in the CORRECT serial number and it keeps popping up with the same error saying The serial number you entered is not vaild. Try again (Error 2).

 

Can please fix this?




I have the same problem with Maya 2010 for MAC OS, I am running it on Leopard. If I try a trial install (all 0 or no numbers at all) Maya wont start or ask to activate. It will only give me licence problem -12. What to do?

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