Installation & Licensing

[#1]

Hi hydrokia,

You can simply download the 2012 version from your Education Community, install it on your machine and activate it. Use the same serial number but the specific product key for 2012. No need to delete your 2011 product currently installed. Now, if you encoynter any activation issue, contact our Registration and Activation Team for assistance. Please make sure to provide the following information:

Serial Number:

Product Name:

Product Version:

Request Code:

For steps on to retrieve your request code, please click here.

I hope this clarifies. If you have any further questions, let me know.

Best Regards,

[#2]

Hi,

I downloaded Maya 2013 (Student Version) yesterday but I can't activate it until now. Everytime it shows The serial number you entered is not valid. Try again. (Error 2). But I am sure my serial number is CORRECT, just as same as displayed in "my software".

I have successfully activated 3ds Max 2013(Student Version) with the same serial number, but why it is not working in Maya? By the way, I use the "install now" option to download.

I have tried to re-download and re-install many times but failed. So I need your help.

Thank you!

[#3]

Hi ylix8,

Welcome to our forums.

The same serial number should indeed work for both Autodesk Maya and Autodesk 3ds Max, but there might be a bug in our system. Please send me your serial number by Private Message so that I can troubleshoot the issue. To do so, click on my username (simona.golisciano) and then on "Send this user a private message".

Regards, 

[#4]

Thank you very much for your instant reply! I'll follow your kind instructions!

[#5]

hello,

i am registerd as a student and i just downloaded maya 2013 but when trying to activate it i cant see anything when i click on "activate" from the 30 trial thing menu. i will click activate but it just opens a new window and only showed me these 2 bullet things that i can click on, but there is no test what so ever. i really need help please. i have tried disabling my antivirus and i have restarted my computer. any help is greatly appreciated. i also included some screenshots below.

[#6]

Hello Riley and welcome to the community!

The blank activation screen issue that you're experiencing is actually somewhat of a common one. Please check out the detailed workaround instructions here and let us know if it resolves the problem.

[#7]

I am having a lot of trouble with my Maya 2013 edition. Everytime I attempt to put in my codes it says i have exceeded the  maximum number of times I may recieve the activation code. However everytime I recieve one, I place it in so that it can be activated and it either doesn't actually activate (it loads in the code but just closes), Or it says it is activated but isn't actually activated. It keeps telling me I have a student edition so If i save I cannot open the scene on any other computers that has maya as well.

Please help me!

[#8]

hi!

I can't activate my license.  Every time I enter the provided serial  number I get "error 2" the serial number you entered is not valid.  The 30 day trial period has passed without being able to activate.  I uninstalled all autodesk files and tried over.  Same issue...  

Any suggestions?

thanks!

[#9]

yeah.. I have the same problem.. I never got a response from them.

[#10]

I have what i think is a unique issue. I purchased and installed the Autodesk Entertainment Creation Suite Ultimate 2013 without incident several weeks ago. Being new to AutoDesk, I sought to set up teh Brekel MOCAP software to work with Motion Builder (MoBu). Since it didn't work (apparently) with my 64bit installation, I decided to install the 32bit version. Since I have done similar with Adobe and a few other products I figure it wa no big deal. When Brekel seemingly behaved the same with teh 32bit version, i decided to remove the 32bit version. And that's whem I had problems.

         I was stunned to discover my 64bit version wa sno longer considered registered and licensed. I attempted to re-register it to no avail. I uninstalled it and reinstalled it but got the same claims that my serial number was invalid. The nice folks at customer service have patiently outlined the process more than once to get me back up and registered. But their advice which is teh same as I'd already done isn't working.

      What I did:

1. Unisntalled MoBu.

2. reinstalled MoBu and tried activating withmy existing suite S/N

3. I took screen shots of my software info and customer service4 advised me to

    do what i had already done but I did it anyway and ended up with the same results.

Result: My S/N is considered in valid.