Installation & Licensing

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New Member
alberto.manrique85
Posts: 1
Registered: ‎09-13-2012
Message 461 of 1,146 (3,455 Views)

Re: STUDENTS - Serial Number or Product Key Issues

09-13-2012 11:41 AM in reply to: brian.kling

Hi Im Alberto (alberto.manrique85) i registered in autodesk, i downloaded the file with Autocad 2013 for MC, but when i try to register the program, i put the serial number that you send me by mail and the same that i have in "my software" on my profile of Autodesk education community, the program say me:

 

The Serial Number or Product Key don't Match. 

Valid format for serial number is (XXX-XXXXXXXX).

 

And i put the same format (XXX-XXXXXXXX, with me profile numbers of course) but it doesn´t work.

 

Can you help me? Please

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 462 of 1,146 (3,436 Views)

Re: STUDENTS - Serial Number or Product Key Issues

09-13-2012 02:56 PM in reply to: alberto.manrique85

Hi alberto.manrique85,

 

Please refer to the this page for a workaround for your AutoCAD for Mac Activation issue. Specifically:

 

If you are using AutoCAD for Mac, you can activate the software by:

1) choosing to install the software in trial mode 
2) when launching the program in trial mode (once installed) you will be faced with run / continue in “trial mode” or “activate” - select the activation option 
3) follow the process (enter Serial Number and Product Key) to circumvent the previous issue and allow for a proper activation



Philip Schmelzer
New Member
blaze.97
Posts: 1
Registered: ‎09-14-2012
Message 463 of 1,146 (3,401 Views)

Re: STUDENTS - Serial Number or Product Key Issues

09-14-2012 01:11 PM in reply to: brian.kling

I donwloaded my copy of Autodesk 3ds Max but it didn't come with a product key or anything of the sort, where can I get one?

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 464 of 1,146 (3,398 Views)

Re: STUDENTS - Serial Number or Product Key Issues

09-14-2012 02:01 PM in reply to: blaze.97

Hi blaze.97,

 

When you select the product from the Education Community are you seeing a dialogue box similar to the one below? If so, we're aware of the issue and are working on a resolution, of which will be communicated accordingly. Thank you very much for your patience. 

 

MISSING SN.png



Philip Schmelzer
New Member
gpanadis
Posts: 2
Registered: ‎09-14-2012
Message 465 of 1,146 (3,385 Views)

Re: STUDENTS - Serial Number or Product Key Issues

09-14-2012 06:41 PM in reply to: philip.s

Just wanted to say that I too am getting the error message related to the Student version:

 

We're sorry we cannot provide you with a serial number at this time.
Please proceed to download and install your software, and use it in "trial mode" for up to 30 days.
Return to this site before then to obtain your serial number from the free software link.

 

I know you are working on a resolution, but figured I'd let you know anyways :smileyvery-happy:D

Thank you

New Member
osk055
Posts: 2
Registered: ‎09-14-2012
Message 466 of 1,146 (3,318 Views)

Revit 2013 on Mac, with Windows Parallels - Install unsuccessful

09-16-2012 06:02 PM in reply to: brian.kling

I previously had Revit Architecture 2012 (Educational Free Version installed on my MacBook Pro with Windows 7 Parallels.  The 2012 program had to be upgraded to 2013 to match that being taught in my school's program.  I downloaded and installed Revit 2013, but found that I was unable to save my homework projects, so I ended up going through an extensive uninstall/reinstall process.  I've also completely reinstalled Revit Architecture 2012 again, attempting to allow my previously functioning version to allow me to use the License Transfer Utility to get a copy of my license to transfer to 2013.  Multiple attempts at this continue to be unsuccessful., as do attempts to install 2013 solely (following uninstalling, cleaning the registry and defragging for good measure to totally wipe out any hidden leftovers).  When I reinstall either product, the installer acts like it installs the program, but I only get the LIcense Transfer Utility showing up under Autodesk for both 2012 or 2013 in my Parallels Start Menu, and when I attempt to view the files under Program Files x86, there are no actual program files, just the extensive installer files and general files - so I can't start the program from the programs files folder either. 

 

I've also tried re-activating the products online, but cannot obtain the Request Code due to not being able to even open (or find, for that matter) the program file (same result for the 2012 and 2013 versions of revit). The License Transfer Utility for 2013 failed repeatedly, and could not "talk" to the server (I have 50MB cable internet, so connectivity is not the issue).

 

I've run out of solutions - any assistance with getting a functioning version to successfully install to the point where I can get to the "activiation screen", or, even better, fully running, would be greatly appreciated!

New Member
gpanadis
Posts: 2
Registered: ‎09-14-2012
Message 467 of 1,146 (3,310 Views)

Re: STUDENTS - Serial Number or Product Key Issues

09-16-2012 06:57 PM in reply to: gpanadis

It works for me now.

I didn't do anything, just waited.

I can get the serial key from the site like it was intended.

Thank you. Good work.

New Member
aduraphe
Posts: 1
Registered: ‎09-16-2012
Message 468 of 1,146 (3,297 Views)

Re: STUDENTS - Serial Number or Product Key Issues

09-16-2012 11:01 PM in reply to: alberto.manrique85

During install even after entering the correct serial number, i got an error. So as per the instruction, i ignored and it finished the installation. When restarted, i entered the serial number - it still stays that "The serial number you entered is not valid. Try again. (Error 2)". I check thed serial number on website, it is correct. 

 

According the mail sent by support, it should work but it does not. 

 

I am using Macbook Pro, Lion. 

 

Need to activate the software asap. thanks 

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 469 of 1,146 (3,292 Views)

Re: STUDENTS - Serial Number or Product Key Issues

09-16-2012 11:58 PM in reply to: aduraphe

Hi aduraphe,

 

We have had this issue recently, but it was already resolved. Please Private Message me your Serial Number and a screenshot of the error (click on my joane.bonghanoy profile name and then “Send this user a private message).

 

Upon reply, we will look further into the error.



Joane Bonghanoy
Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 470 of 1,146 (3,244 Views)

Re: Revit 2013 on Mac, with Windows Parallels - Install unsuccessful

09-17-2012 12:25 PM in reply to: osk055

Hi osk055,

 

You may want to look into the Microsoft Clean-Up Utility (not supported by Autodesk) as a last resort to uninstalling / reinstalling the software.

 

You mentioned the inability to save. Any specific error that would display when you tried?



Philip Schmelzer

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