Installation & Licensing

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New Member
douglas
Posts: 1
Registered: ‎12-05-2011
Message 191 of 1,146 (440 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-05-2011 09:37 AM in reply to: brian.kling

I have an activation code, but when I try to activate the software (Autodesk Smoke for the Mac 2012) It gives me this error.

 

"Registration - Activation Error (0). There is a problem with the activation code you entered. Click one of the following links.

Try again.

Contact Autodesk."

 

However the links do not work. So far the support hasn't been able to figure it out. I think they are working on it, and apprently all of my registration information is accurate.

 

Any ideas?

 

Thank you for your help.

 

 

 

Community Manager
philip.s
Posts: 2,374
Registered: ‎09-27-2011
Message 192 of 1,146 (438 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-05-2011 09:51 AM in reply to: douglas

Hi Douglas,

 

Can you please "Private Message" your serial number to me so that I can confirm it's validity and troubleshoot accordingly. You can send me a Private Message by clicking on my profile name and then selecting the "Send this user a private message" option (located under Contact).



Philip Schmelzer
New Member
young.golfjedi
Posts: 1
Registered: ‎12-07-2011
Message 193 of 1,146 (412 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-07-2011 12:22 AM in reply to: philip.s

i have a product key and serial number but when i try to activate it -it says its invalid. so i sent an email to support and all she told me was that my product key was illegal or invalid. 

New Member
Donbigtee
Posts: 1
Registered: ‎12-07-2011
Message 194 of 1,146 (409 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-07-2011 01:07 AM in reply to: brian.kling
 
Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 195 of 1,146 (407 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-07-2011 01:53 AM in reply to: young.golfjedi

Hi !

 

Could you send me your serial number per private message? (click the envelope icon above)

 

Thanks!



Celine Manca
New Member
lcall159
Posts: 1
Registered: ‎12-09-2011
Message 196 of 1,146 (382 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-09-2011 11:57 AM in reply to: brian.kling

The 30 days trial was finish. I am unmployed and I can not buy Revit 2012. I need to learn to use to get a job. I download the student version to tried again it does not work. I need help. Thanks,

Li Call

Valued Contributor
hike1
Posts: 69
Registered: ‎10-21-2007
Message 197 of 1,146 (361 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-15-2011 05:07 AM in reply to: rahil_gupta

I'm trying to install autocad 2012, at the install/configure installation screen 'install' is grayed out

no matter what buttons are checked, typical custom , include service packs or no, why?

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 198 of 1,146 (342 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-15-2011 03:38 PM in reply to: lcall159

Hi Li Call:

 

So I may assist you further, please provide me your serial number through private message ((envelope next to your account name at the top of this page) including the email address you used when you registered through our Education Community. If you could also include additional details like any error you  may have encountered. This will help us understand better and investigate.

 

Thank you. 



Arlin Bibat
Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 199 of 1,146 (343 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-15-2011 03:43 PM in reply to: hike1

Hi Hike1:

 

Could you please send us your serial number through private message(envelope next to your account name at the top of this page)? Please include a screen shot as well so we may research further on your issue.

 

Thank you. 



Arlin Bibat
Valued Contributor
hike1
Posts: 69
Registered: ‎10-21-2007
Message 200 of 1,146 (341 Views)

Re: STUDENTS - Serial Number or Product Key Issues

12-15-2011 04:45 PM in reply to: arlinpega.bibat

quote

Could you please send us your serial number through private message

unquote

 

It installed after I exited and started again. No problems with map3d either.

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