Installation & Licensing

Reply
Alumni
Mike
Posts: 82
Registered: ‎05-14-2010
Message 61 of 1,146 (3,904 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-23-2011 08:16 AM in reply to: 5208

Hi Raif,

 

It can take several days to get the numbers into the system. Keep checking back.

 



Michael Bloss
Technical Support
Autodesk, Inc.
New Member
ralfonso
Posts: 2
Registered: ‎05-23-2011
Message 62 of 1,146 (3,902 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-23-2011 09:36 AM in reply to: Mike

Thank you for your reply.

 

I have been trying for weeks now, and I can see that others seem to have the same problem...

 

Is there an ETA for this?

 

By the way, I see you are in Neuchatel. As I am in Geneva, please let me know if there are any 3dmax classes.

 

Best regards - Ralf

Alumni
Mike
Posts: 82
Registered: ‎05-14-2010
Message 63 of 1,146 (3,897 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-23-2011 10:04 AM in reply to: Huzairsheik

Hi Huzairsheik,

 

Go to the page you downloaded the software from and there is a button on their labeled "Get Serial."

Click on that button and it will show you your serial number and product key.

 



Michael Bloss
Technical Support
Autodesk, Inc.
New Member
dhritter
Posts: 1
Registered: ‎05-26-2011
Message 64 of 1,146 (3,879 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-26-2011 07:37 PM in reply to: brian.kling

I can't download from the student products page.  I log in fine.  Then i chose the product and click download.  If gives me the login popup again.  I log in there.  It sends me back to the student home page, and nothing happens.  Doesn't matter what product i pick.  i've successfulyl downloaded from this site with this account in the past.

 

Running windows 7 with Firefox 4.  I also tried IE9.

New Member
danieltom86
Posts: 2
Registered: ‎05-31-2011
Message 65 of 1,146 (3,849 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-31-2011 07:35 AM in reply to: brian.kling

I have tried to activate student version of AutoCAD and it says “this program is not available in your country (UK)” any suggestions who should I contact to obtain activation code?



Alumni
Mike
Posts: 82
Registered: ‎05-14-2010
Message 66 of 1,146 (3,836 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-31-2011 08:49 AM in reply to: dhritter
Hi, Try logging out the website, clearing your cache, and then logging back in. Also check your firewall settings and make sure that the Education community is listed as a trusted site. In addition, be sure that your anti-virus software is disabled during the download and installation. Don't forget to turn it back on again when you finish. Mike


Michael Bloss
Technical Support
Autodesk, Inc.
Alumni
Mike
Posts: 82
Registered: ‎05-14-2010
Message 67 of 1,146 (3,835 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-31-2011 08:51 AM in reply to: danieltom86

Hi Daniel,

 

Please post this in the Education community's support section:
http://students.autodesk.com/?nd=support_center&section=ask_question

 

We'll need the following information to fix this: what is your school's name and what country are you in.

 

This error happens when the user isn't registered on the website to the right country.

 

 



Michael Bloss
Technical Support
Autodesk, Inc.
New Member
danieltom86
Posts: 2
Registered: ‎05-31-2011
Message 68 of 1,146 (3,833 Views)

Re: STUDENTS - Serial Number or Product Key Issues

05-31-2011 09:04 AM in reply to: Mike

Hi Michael,

 

Thank you very much for your reply, will do as you suggested.

New Member
carlsen.susan
Posts: 2
Registered: ‎06-03-2011
Message 69 of 1,146 (3,770 Views)

Re: STUDENTS - Serial Numbers or Product Key Issues, click here

06-08-2011 04:45 PM in reply to: brian.kling

I have a serial number and a product ID.  I did have problems activating, but then the program was working fine.  Since then my product has broken completely.  When I went to the website it said my product wasn't activated.  I have been using Maya 2010 on my mac and have since found that my mac version doesn't work well with maya 2010.  In any case I don't know what's going on.  I can't even uninstall my maya 2010 or activate maya 2011 which it appears is what I will need to use with my mini-mac.  I have a final tomorrow and I've found that studying for this final is very difficult without access to the product.  Any help?

 

I would use my pc laptop except that it doesn't meet specifications.

Alumni
Mike
Posts: 82
Registered: ‎05-14-2010
Message 70 of 1,146 (3,762 Views)

Re: STUDENTS - Serial Numbers or Product Key Issues, click here

06-09-2011 08:17 AM in reply to: carlsen.susan

Hi Susan,

 

If activationg 2011 through the program isn't working, you can activate through the website:

http://autodesk.com/register

 

Manual activation via phone, fax, or email is also available. Please see this page for more information:

http://students.autodesk.com/?nd=m_software_activation

 

 



Michael Bloss
Technical Support
Autodesk, Inc.

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube