Installation & Licensing

[#1]

Hi Raif,

It can take several days to get the numbers into the system. Keep checking back.

[#2]

Thank you for your reply.

I have been trying for weeks now, and I can see that others seem to have the same problem...

Is there an ETA for this?

By the way, I see you are in Neuchatel. As I am in Geneva, please let me know if there are any 3dmax classes.

Best regards - Ralf

[#3]

Hi Huzairsheik,

Go to the page you downloaded the software from and there is a button on their labeled "Get Serial."

Click on that button and it will show you your serial number and product key.

[#4]

I can't download from the student products page.  I log in fine.  Then i chose the product and click download.  If gives me the login popup again.  I log in there.  It sends me back to the student home page, and nothing happens.  Doesn't matter what product i pick.  i've successfulyl downloaded from this site with this account in the past.

Running windows 7 with Firefox 4.  I also tried IE9.

[#5]

I have tried to activate student version of AutoCAD and it says “this program is not available in your country (UK)” any suggestions who should I contact to obtain activation code?

[#6]

Hi, Try logging out the website, clearing your cache, and then logging back in. Also check your firewall settings and make sure that the Education community is listed as a trusted site. In addition, be sure that your anti-virus software is disabled during the download and installation. Don't forget to turn it back on again when you finish. Mike

[#7]

Hi Daniel,

Please post this in the Education community's support section:
http://students.autodesk.com/?nd=support_center&section=ask_question

We'll need the following information to fix this: what is your school's name and what country are you in.

This error happens when the user isn't registered on the website to the right country.

[#8]

Hi Michael,

Thank you very much for your reply, will do as you suggested.

[#9]

I have a serial number and a product ID.  I did have problems activating, but then the program was working fine.  Since then my product has broken completely.  When I went to the website it said my product wasn't activated.  I have been using Maya 2010 on my mac and have since found that my mac version doesn't work well with maya 2010.  In any case I don't know what's going on.  I can't even uninstall my maya 2010 or activate maya 2011 which it appears is what I will need to use with my mini-mac.  I have a final tomorrow and I've found that studying for this final is very difficult without access to the product.  Any help?

I would use my pc laptop except that it doesn't meet specifications.

[#10]

Hi Susan,

If activationg 2011 through the program isn't working, you can activate through the website:

http://autodesk.com/register

Manual activation via phone, fax, or email is also available. Please see this page for more information:

http://students.autodesk.com/?nd=m_software_activation