Installation & Licensing

Reply
Member
Posts: 3
Registered: ‎03-12-2013
Message 1 of 7 (297 Views)

STUDENTS - MAYA & MAX .dll isn't compatible

297 Views, 6 Replies
03-12-2013 09:00 AM

Ok so I get this error when I load Max or any other Autodesk product after installing (I've installed all types 2011/12/13)

 

'C:\Windows\system32\d3dx9_42.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support'

 

I've reinstalled way too many times now and I've done clean installations too. I'm not on a network and I am the administrator for my PC. I have a quad core AMD processor with a 1GB graphics card and 8GB of RAM so it's above the minimum system requirements. I'm running a 64-bit of Windows 7 Home Premium if that also helps.

 

Has anybody else had this problem or know how to solve it?

 

Cheers,

 

- Kai

*Expert Elite*
TravisNave
Posts: 9,596
Registered: ‎01-14-2005
Message 2 of 7 (291 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:18 AM in reply to: c-kharper

It's probably as simple as updating your Microsoft DirectX runtimes. 

 

http://support.microsoft.com/kb/179113

 

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
Posts: 3
Registered: ‎03-12-2013
Message 3 of 7 (287 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:23 AM in reply to: TravisNave

I did the download and I have the latest runtime of DirectX. Is there anything else you can recommend please?

 

Cheers,

 

- Kai

*Expert Elite*
TravisNave
Posts: 9,596
Registered: ‎01-14-2005
Message 4 of 7 (283 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:29 AM in reply to: c-kharper

Yes.  Go to C:\Windows\System32 and locate the d3dx9_42.dll file.  Rename the extension to .bak.  Then try launching the application again.  Windows 7 does not use DirectX 9.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
Posts: 3
Registered: ‎03-12-2013
Message 5 of 7 (280 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:33 AM in reply to: TravisNave

Now it's coming up with this message:

 

'The program can't start because d3dx9_42.dll is missing from your computer. Try reinstalling the program to fix this problem.'

 

Shall I reinstall and see if that solves it?

 

Cheers,

 

- Kai

*Expert Elite*
TravisNave
Posts: 9,596
Registered: ‎01-14-2005
Message 6 of 7 (271 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:39 AM in reply to: c-kharper

Yes.  Now would be the time to do so.  Let me know the results.

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
*Expert Elite*
TravisNave
Posts: 9,596
Registered: ‎01-14-2005
Message 7 of 7 (270 Views)

Re: STUDENTS - MAYA & MAX .dll isn't compatible

03-12-2013 09:44 AM in reply to: TravisNave

Just in case, here is the file from one of my Windows 7 computers that was installed with Autodesk software.  Unzip and copy into your System32 folder.  It might work for ya.

 

 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you interested in helping shape the Autodesk Community?
We’re looking at a few different ways to improve the “All Forums” landing page and need your feedback! If interested, please take a few minutes to fill out the following Usability Study. Thank you for your time!

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community




Connect with Us

Twitter

Pinterest

Blog

Youtube