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Member
mike_t_g
Posts: 4
Registered: ‎12-10-2011
Message 1 of 14 (735 Views)

Revit installation microsoft visual studio sp1 errors and crash

735 Views, 13 Replies
12-10-2011 02:51 PM

Hello,

 

Another problem with the install of Revit 2012 (student download) i'm afraid.

When trying to install the program it is successfull until stage 6 of 9 remaining at which an error appears stating that a version of microsoft visual studio 2008 is already installed and i should update all previous versions to sp1. I tried to do this but when updating via the microsoft site it says that there is no compatible installation.
After clicking ok, the whole of my desktop disappears and the instal appears to carry on but is just stuck half way through stage 5 of 9. I have left it for 2 hours and the bar made no progression.The install will not cancel or allow me to return to windows and I am forced to start task manager and logout in order to restart.

I am not sure if the crashing problem is related to the error message.

I have tried the install both with and without my virus protection running.

 

My laptop is a toshiba (will get back to you with the model)
Windows 7 SP1
intel i5  2410m  @ 2.3GHZ
6GB RAM 

 

Any advice woudl be great!

Alumni
INACTIVE_Timmy.DeAustria
Posts: 72
Registered: ‎10-04-2011
Message 2 of 14 (726 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

12-12-2011 06:29 AM in reply to: mike_t_g

Can you try to upload the log files? It is under the temp directory.

 

To locate your temp directory:

START > RUN > %TEMP% Enter

 

 



Timmy De Austria
Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:
Member
mike_t_g
Posts: 4
Registered: ‎12-10-2011
Message 3 of 14 (718 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

12-12-2011 09:42 AM in reply to: mike_t_g

Here is the setup log file, hopefully it isthe right one!

The install file is 14mb and it wont let me upload it for some reason...
I have attached the log details from a selection of the middle and end. Hopefully these help!
Mike 

Alumni
INACTIVE_Timmy.DeAustria
Posts: 72
Registered: ‎10-04-2011
Message 4 of 14 (707 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

12-12-2011 04:54 PM in reply to: mike_t_g

Before running setup, check and cleanup the .NET Framework installed on your machine.

 

You can use the tool that you can find here:

http://blogs.msdn.com/b/astebner/archive/2008/08/28/8904493.aspx

 

Please download and install .NET Framework 4.0 from here:

 

Uninstall .NET Framework from Control Panel and Reinstall by downloading .NET Framework from here:
Here is a link to the download for the Microsoft .NET Framework 4.0:
Standalone
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=0a391abd-25c1-4fc0-919f-b21f31ab88b7

Web Installer
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=17851

 

I briefly looked at the log files you uploaded. Did you asked for the Service Pack to be installed too during Setup? If you did, do not include the Service Pack on installation. Install Service Pack separately. Do a separate installation for Design Review as well.

 

Hope this helps.

 



Timmy De Austria
Product Support | Up and Ready Blog | If my reply was helpful, please Kudo or Accept as Solution. :smileywink:
Member
mike_t_g
Posts: 4
Registered: ‎12-10-2011
Message 5 of 14 (700 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

12-13-2011 12:08 PM in reply to: mike_t_g

No luck unfortunately.

I uninstalled the .NET framework and cleaned up as suggesed, followed by re-installing the .net 4 framework. Then tried the revit install again minus the updates as you suggested, the exact same things happened. Error message appears saying visual studio should be updated, installation continues and then my windows and desktop all dissapear leaving jsut the install window which does not progress (at stage "5 of 9 remaining"). Forced logoff and restart through task manager.
Attached are screenshots of the microsoft framework programs etc as seen in my installed progs window. Could there be a conflict somewhere? Perhaps I should uninstall microsoft visual studio? although i am not sure what other programs use this in the background since I also use AutoCAD and the adobe creative suite... so would like your advice...

 

Mike

New Member
neudesign
Posts: 1
Registered: ‎12-15-2011
Message 6 of 14 (685 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

12-15-2011 02:54 PM in reply to: mike_t_g

I had the same issues, almost exactly. However as I was reading over the information, all of a sudden it decided to fix iteself. My bottom bar (that shows me all my open programs) has dissappeared. However, I am going to restart it now and hope for the best. My computer, too, was a Toshiba, almost the same specs.

 

Thanks!

 

Member
mike_t_g
Posts: 4
Registered: ‎12-10-2011
Message 7 of 14 (676 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

12-16-2011 06:45 AM in reply to: mike_t_g

Ah, perhaps it is a Toshiba issue! A conflict somewhere. Please let me know if you find a solution !

 

Thanks

Member
w.a.undre
Posts: 3
Registered: ‎01-14-2012
Message 8 of 14 (636 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

01-14-2012 04:13 PM in reply to: mike_t_g

I have a solution, i believe that the issue is common with toshiba models,

 

If you have a 64-bits computer, you need to check not only the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DevDiv\VC\Servicing\9.0 HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\DevDiv\VC\Servicing\9.0\RED\1033
and ensure that the SP and SPIndex values are 1 and that the SPName is SP1 (I had done that and the keys were ok but I was still having the problem), but you must also chek the following registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\DevDiv\VS\Servicing\9.0 HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\DevDiv\VS\Servicing\9.0\VSR\1033
and also ensure that the SP and SPIndex values are 1 and that theSPName is SP1, which I had not done!  The SP and SPIndex values were 0 and the SPName was RTM.  I changes them to 1 and SP1 respectively.  Note that it is a bit strange since I had never installed any version of VS 2008 on this machine!

 

Please see link below,

http://www.openspan.com/Community/index.php/component/kb/article/why_do_i_get_an_error_installing_th... 

 

Active Member
zzelaz09
Posts: 6
Registered: ‎01-26-2012
Message 9 of 14 (620 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

01-26-2012 06:33 AM in reply to: w.a.undre

Im getting the same message during install. Previously I ignored it, by closing the window. The installation 

finished succesfully, but afterwards Revit was runnig very slowly, and some 

files were missing like template files and the Family Library.... :smileysad:

Now Im trying to reinstall again and I found lot of usefull info in this thread. 

But Im no computer expert, colud someone please explan what "registry keys" is and how it works? 

 

 

Active Member
zzelaz09
Posts: 6
Registered: ‎01-26-2012
Message 10 of 14 (614 Views)

Re: Revit installation microsoft visual studio sp1 errors and crash

01-26-2012 06:38 AM in reply to: zzelaz09

And its a Toshiba too ..... new :smileywink:

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