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Valued Contributor
Priitl220
Posts: 87
Registered: ‎05-23-2007
Message 1 of 11 (541 Views)

Revit extensions 2013 HELP not found

541 Views, 10 Replies
12-19-2012 02:57 AM

When I click on help link in any of the Revit Extensions dialog boxes, I get the "file not found " error. How could I fix that?

 

File not found
Firefox can't find the file at /C:/Users/kasutaja/AppData/Roaming/Autodesk/REX/2013/DRevitModelsCompare/Help/en-US/files/GUID-2B7FD581-943C-4135-8589-75BC8AFB7A12.htm.
Check the file name for capitalization or other typing errors.
Check to see if the file was moved, renamed or deleted.

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Artur.Kosakowski
Posts: 4,736
Registered: ‎12-17-2010
Message 2 of 11 (520 Views)

Re: Revit extensions 2013 HELP not found

12-20-2012 03:48 AM in reply to: Priitl220

Priitl,

 

Please check if the file exists in the indicated location. Tou may also try to change teh default internet browser.

I have checked this as Help opens with no problems (see teh atatched picture)

I can't see any problem copying the Help address to firefox either.

 

file:///C:/Users/user_name/AppData/Roaming/Autodesk/REX/2013/DRevitModelsCompare/Help/en-US/index.html?url=files/GUID-2B7FD581-943C-4135-8589-75BC8AFB7A12.htm,topicNumber=d30e20

 

If you find your post answered press the Accept as Solution button please. This will help other users to find solutions much faster. Thank you.



Artur Kosakowski
Valued Contributor
Priitl220
Posts: 87
Registered: ‎05-23-2007
Message 3 of 11 (511 Views)

Re: Revit extensions 2013 HELP not found

12-20-2012 06:00 AM in reply to: Artur.Kosakowski

I have this help folder empty.
Others too.
REX\2013\DSynchAsdSteel\Help
REX\2013\DRevit2Robot\Help
REX\2013\DRevitModelsCompare\Help

Should I reinstall?

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Artur.Kosakowski
Posts: 4,736
Registered: ‎12-17-2010
Message 4 of 11 (509 Views)

Re: Revit extensions 2013 HELP not found

12-20-2012 06:05 AM in reply to: Priitl220

Try to copy from the attached file.



Artur Kosakowski
Product Support
Artur.Kosakowski
Posts: 4,736
Registered: ‎12-17-2010
Message 5 of 11 (508 Views)

Re: Revit extensions 2013 HELP not found

12-20-2012 06:06 AM in reply to: Priitl220
 


Artur Kosakowski
Product Support
Artur.Kosakowski
Posts: 4,736
Registered: ‎12-17-2010
Message 6 of 11 (503 Views)

Re: Revit extensions 2013 HELP not found

12-20-2012 06:11 AM in reply to: Priitl220
 


Artur Kosakowski
Valued Contributor
Priitl220
Posts: 87
Registered: ‎05-23-2007
Message 7 of 11 (499 Views)

Re: Revit extensions 2013 HELP not found

12-20-2012 06:33 AM in reply to: Artur.Kosakowski

Thank you for your effort.

But there are more help files than those three. I  miss them all. I provided those folders as an example.

 

Why were they not installed?

 

Could you provide the whole help folder of rex?

 

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Artur.Kosakowski
Posts: 4,736
Registered: ‎12-17-2010
Message 8 of 11 (496 Views)

Re: Revit extensions 2013 HELP not found

12-20-2012 06:49 AM in reply to: Priitl220

Some REX modules have got help files as chm files so they are not extracted to the folders. They are to be found in the REX folder itself

 

chm.PNG

 

For the others the help file should be extracted (when you click on the HELP link) to the folders from zip files which can be found as shown below:

 

from zip.PNG



Artur Kosakowski
Valued Contributor
Priitl220
Posts: 87
Registered: ‎05-23-2007
Message 9 of 11 (432 Views)

Re: Revit extensions 2013 HELP not found

01-15-2013 06:07 PM in reply to: Artur.Kosakowski
I have this help folder empty. Others too. REX\2013\DSynchAsdSteel\Help REX\2013\DRevit2Robot\Help REX\2013\DRevitModelsCompare\Help Should I reinstall?
____________________________________________
If you find my post useful give me Kudos. Thank you!
If my post solved your problem, accept it as a solution.
Product Support
Artur.Kosakowski
Posts: 4,736
Registered: ‎12-17-2010
Message 10 of 11 (428 Views)

Re: Revit extensions 2013 HELP not found

01-16-2013 01:59 AM in reply to: Priitl220

Please check messages 4 to 6 where I attached these Help files. Please unpack them and navigate to Help\en-US\contexthelp folders. Then run the htm file with the corresponding module name.



Artur Kosakowski
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