Installation & Licensing

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Active Member
aosborne2
Posts: 9
Registered: ‎09-04-2011
Message 1 of 5 (1,614 Views)
Accepted Solution

Revit Architecture 2012 won't finish installing

1614 Views, 4 Replies
09-04-2011 07:46 PM

Hi. I'm trying to figure out why this program won't finish installing on my laptop. I did have older versions of Revit, but I uninstalled them. I can't figure out why it won't finish. It always stops on 5 of 9 which is installing the program itself. It will install direct x and faro. Can anyone help? I don't know what else to do.

 

I attached a picture below to show what error pops up each time I try to install the program.

Product Support
hashim.mundol
Posts: 1,459
Registered: ‎05-21-2010
Message 2 of 5 (1,609 Views)

Re: Revit Architecture 2012 won't finish installing

09-04-2011 11:49 PM in reply to: aosborne2

Please try

 

http://forums.autodesk.com/t5/Installation-Licensing/What-is-the-Productinformation-pit-file-amp/td-...

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Autodesk, Inc.

Active Member
aosborne2
Posts: 9
Registered: ‎09-04-2011
Message 3 of 5 (1,601 Views)

Re: Revit Architecture 2012 won't finish installing

09-05-2011 09:29 AM in reply to: hashim.mundol

I tried searching for that file on my computer, and it didn't locate it anywhere. So I tried this link:

 

http://forums.autodesk.com/t5/Installation-Licensing/AutoCAD-2011-64-bit-Installation-Problem/m-p/27...

 

I did everything it said to do including restarting my computer after deleting everything, but it still did not work when I went to download and install it again. It said the same error, but I cannot find that file. Any other suggestions?

 

*Expert Elite*
TravisNave
Posts: 9,941
Registered: ‎01-14-2005
Message 4 of 5 (1,556 Views)

Re: Revit Architecture 2012 won't finish installing

09-07-2011 11:13 AM in reply to: aosborne2

Please note that the ProductInformation.pit file is in a normally hidden directory.  You might have to go there manually in your address bar or turn on hidden folders and files within Windows Explorer.

 

Delete the files in these locations:

 

Windows XP:

C:\Documents and Settings\All Users\Application Data\Autodesk\Adlm

 

Windows Vista and Windows 7:

C:\ProgramData\Autodesk\Adlm


And then delete this folder as well:

 

C:\Program Files\Common Files\Autodesk Shared\AdLM\R1

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Active Member
aosborne2
Posts: 9
Registered: ‎09-04-2011
Message 5 of 5 (1,541 Views)

Re: Revit Architecture 2012 won't finish installing

09-07-2011 05:41 PM in reply to: TravisNave

So I tried looking for that file again even in the hidden files/folders and never found it.

 

I ended up deleting C:\ProgramData\Autodesk\Adlm

 

After I deleted that, I ran the download and then started installing it. It went completely through this time without messing up or giving an error. I'm not sure if deleting that file did it or if everything I did helped. I will never know.

 

Thanks everyone for the help!

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