Installation & Licensing

[#1]

I am having serious problems trying to install Revit Architecture 2012 back on my computer.   I have followed all the help online about removing old installations and have removed all of the other programs as well from my registry.

Basically what has happened is my computer experienced a hard drive crash and so I wiped and reinstalled windows etc, but I am now unable to reinstall Revit.

When the installation wizard downloads it only says successful beside the first item and won't install the library or viewer (2nd and 3rd Items on the list)  and therefore won't finish the installation.

I spoke to 2 seperate people at autodesk and the last person advised me to try here.  I have spent an embaressing amount of time on this, this week and I now only have 4 weeks to complete a design for school. 

Please Help!

Edited by
Discussion_Admin

[#2]

Hello Jason,

Hopefully we can get this figured out for you!

The best way to troubleshoot an installation error is by looking through your install log to determine what failed. Please see the following FAQ for additional information on how to find the log.

Once obtained, either look for the failure (typically has an error code attached) and search in the forums for a corresponding solution, or attach it on a reply post so that one of the community experts can examine accordingly.

[#3]

2013/1/10:22:11:14 Miles MILES-PC === Setup started on MILES-PC by Miles === 2013/1/10:22:11:14 Miles MILES-PC Launch 2013/1/10:22:11:34 Miles MILES-PC === Setup ended ===

2013/1/10:22:11:15 Miles MILES-PC === Setup started on MILES-PC by Miles === 2013/1/10:22:11:15 Miles MILES-PC Launch 2013/1/10:22:11:33 Miles MILES-PC PageOpen LaunchDialog   2013/1/10:22:11:50 Miles MILES-PC PageOpen LicenseDialog   2013/1/10:22:11:59 Miles MILES-PC PageOpen ProductInfoDialog   2013/1/10:22:12:26 Miles MILES-PC PageOpen ProductSelectionDialog2   2013/1/10:22:12:39 Miles MILES-PC PageOpen FullProgressDialog   2013/1/10:22:12:39 Miles MILES-PC Installing Microsoft Visual C++ 2010 Redistributable (x86): C:\Autodesk\Autodesk_Revit_Architecture_2012_English_Win_32-64bit\3rdParty\x86\VCRedist\2010\vcredist_x86.exe /q /l C:\Users\Miles\AppData\Local\Temp\vcredist_x86_2010.log 2013/1/10:22:12:41 Miles MILES-PC Install Microsoft Visual C++ 2010 Redistributable (x86) Failed Installation aborted, Result=1603

[#4]

Install Microsoft Visual C++ 2010 Redistributable (x86) Failed Installation aborted, Result=1603

Your product is failing to install because the prerequiste program required by the installer is newer than the version being installed. Please uninstall the prerequisite program causing the issue and run your installer again.

For more information about this process, please see my KB link here:

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...

Good Luck!

[#5]

I tried to uninstall and reinstall several times and it was not successful.  In an effort to fix this problem faster I went out and bought a new desktop.

Now I am getting the error 1603 and 1619.   Please help I have now lost 2 weeks out of a 5 week course trying to uninstall and reinstall software everyday, so I can complete me work, and I can really not afford to waste anymore time on this. 

Here is the new error log:

013/1/17:20:35:20    jason    TheBoss    === Setup started on TheBoss by jason ===
2013/1/17:20:35:20    jason    TheBoss    Launch
2013/1/17:20:35:23    jason    TheBoss    === Setup ended ===

2013/1/17:20:35:21    jason    TheBoss    === Setup started on TheBoss by jason ===
2013/1/17:20:35:21    jason    TheBoss    Launch
2013/1/17:20:35:24    jason    TheBoss    PageOpen    LaunchDialog        
2013/1/17:20:35:52    jason    TheBoss    PageOpen    LicenseDialog        
2013/1/17:20:36:04    jason    TheBoss    PageOpen    ProductInfoDialog        
2013/1/17:20:36:32    jason    TheBoss    PageOpen    ProductSelectionDialog2        
2013/1/17:20:36:46    jason    TheBoss    PageOpen    FullProgressDialog        
2013/1/17:20:36:46    jason    TheBoss    Installing Microsoft Visual C++ 2005 Redistributable (x86): C:\Autodesk\Autodesk_Revit_Architecture_2012_English_Win_32-64bit\3rdParty\x86\VCRedist\2005\vcredist_x86.exe /q:a /T:C:\windows\temp /c:"VCREDI~3.EXE /q:a /c:""msiexec /i vcredist.msi /qn /l*v C:\Users\jason\AppData\Local\Temp\vcredist_x86_2005.log"" "
2013/1/17:20:37:03    jason    TheBoss    Install    Microsoft Visual C++ 2005 Redistributable (x86)    Succeeded    
2013/1/17:20:37:03    jason    TheBoss    Installing Microsoft Visual C++ 2010 Redistributable (x86): C:\Autodesk\Autodesk_Revit_Architecture_2012_English_Win_32-64bit\3rdParty\x86\VCRedist\2010\vcredist_x86.exe /q /l C:\Users\jason\AppData\Local\Temp\vcredist_x86_2010.log
2013/1/17:20:37:05    jason    TheBoss    Install    Microsoft Visual C++ 2010 Redistributable (x86)    Failed    Installation aborted, Result=1603
2013/1/17:20:37:05    jason    TheBoss    Rollback    Microsoft Visual C++ 2005 Redistributable (x86)    Failed    Installation aborted, Result=1619

[#6]

The problem is still here:

Install    Microsoft Visual C++ 2010 Redistributable (x86)    Failed    Installation aborted, Result=1603

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...

[#7]

J_miles,

When installing, you should make sure of the following:

-Log into the client machine as an administrator

-Antivirus should be turned off

-Windows UAC should be turned off (Click the Windows button and in the run box type UAC and press enter and move the slider down)

-Any Malware protections should be turned off

After you have verified the above and still failed on an installation, we need to look at some other things:

-If you are installing from a USB stick, stop. Copy the contents off the stick to a local drive, preferably C:\

-There could be a NET conflict. Open your Control panel and uninstall your NET entries. You can then let the program install them or go to Microsoft to download the latest and greatest. Beta NET installs should be removed.

-It looks like you are having a C++ redistributable problem. Your systems will likely have multiple entries. Uninstall the redistributables and let the program install them.

-For installs with multiple programs, for testing sake, at least, it is often useful to try and just install one program by itself to see if it will install alone. It is easier to try and install one program and possibly succeed, instead of installing all programs, failing on the last install and rolling back all the installations.

Thank you for taking part in our community!

David Dembkoski

Product Support Specialist

Autodesk Product Support

[#8]

I figured out the issue.  Thanks for your efforts, now I can finally get down to business.