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Member
lina.polina
Posts: 4
Registered: ‎11-20-2012
Message 1 of 10 (1,691 Views)
Accepted Solution

Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

1691 Views, 9 Replies
04-20-2014 12:52 PM

Hi there!

 

I having an issue setting up Revit 2015 (Educational Version - 3 year lisence).

 

My windows seems to fit all the parameters:

 

Windows 7 Unlimited

64-bit operating system

8GB Ram

Intel Core i5 CPU  M520 @2.40GHz

 

Yet I am getting this lovely lessage during the set up process: "Operating System Unsupported Message" (see pic attached)

 

Am I missing something or is this just a temp. glitch that has not yet been resolved? Feedback would be much appreciated. I don't mind seting up Revit 2014 if I have to but I just wanted to know what the issue is so that there is at leat an explanation why revit 2015 is not setting up.

 

Thank you!

Polina

 

*Expert Elite*
pendean
Posts: 21,872
Registered: ‎11-06-2003
Message 2 of 10 (1,676 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-20-2014 02:20 PM in reply to: lina.polina
What's the full name if the file you downloaded?
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Member
lina.polina
Posts: 4
Registered: ‎11-20-2012
Message 3 of 10 (1,674 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-20-2014 02:30 PM in reply to: pendean
I am not to sure what you are asking me.
This is the file I get once I go though chosing that I want to install Revit 2015, in English:

Autodesk_Revit_2015_English_Win_64bit_wi_en-US_Setup.exe

I save it and run it and don't get anywhere after that...because the operational system message pops up.
Employee
DannyHubbard
Posts: 255
Registered: ‎05-17-2007
Message 4 of 10 (1,638 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 04:27 AM in reply to: lina.polina

 

Do you have Service Pack 1 installed for Windows 7?

http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/...

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
*Expert Elite*
TravisNave
Posts: 10,048
Registered: ‎01-14-2005
Message 5 of 10 (1,620 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 08:32 AM in reply to: lina.polina

You have to run Windows 7 SP1 for Revit 2015 products. 

 

http://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/sfdcarticles/sfdcarticles/...

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
lina.polina
Posts: 4
Registered: ‎11-20-2012
Message 6 of 10 (1,610 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 09:53 AM in reply to: lina.polina

Hi,

 

Thanks for the reply. Yes I checked and Windows 7 SP1 is set up. I also made sure the updates are up to date (before I set up Revit) and still no luck.

 

Polina

Employee
DannyHubbard
Posts: 255
Registered: ‎05-17-2007
Message 7 of 10 (1,597 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 10:17 AM in reply to: lina.polina

Polina,

 

The only reasons you would get the unsupported error message installing Revit 2015 on Windows 7.

  1. You don't have Service Pack 1 for Windows 7 installed.
  2. You are trying to install a 32-bit version of Windows 7.

To verify these go to Control Panel, pick on System and Security then pick on System (please post a screen capture of this dialog if you are unsure)

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
*Expert Elite*
TravisNave
Posts: 10,048
Registered: ‎01-14-2005
Message 8 of 10 (1,595 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 10:18 AM in reply to: lina.polina

Can you verify by right-clicking on My Computer then going to Properties?  The general tab should read Windows 7 SP1. 

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DarrenP
Posts: 7,201
Registered: ‎09-13-2007
Message 9 of 10 (1,588 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-21-2014 11:15 AM in reply to: TravisNave

we can rule out 32 bit on a 64 bit OS

with revit 2015 there is no 32 bit version anymore

Member
lina.polina
Posts: 4
Registered: ‎11-20-2012
Message 10 of 10 (1,565 Views)

Re: Revit 2015: Operating System Unsupported Message - On Windows 7, 64bit

04-22-2014 06:44 AM in reply to: TravisNave

Great thanks!

 

I will look into it closer...maybe i was checking somewhere else.

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