Installation & Licensing

[#1]

New Sager computer, Win 7 all updated, no virus software.   

Revit 2013 downloads to default folders, c: autodesk for setup and downloads folder for exe,  but get Communication Faliure error when I run the exe. 

Don't get what I'm doing wrong, not changing any folders, it should know how to install it self.  Yes, my interernet is on and working.  

I have tried freshly downloading 3 times.  over 3 days incase server was wonky.  No firewall on this side.  

Thank you, zowie

[#2]

I'm having the exact same issue when trying to install 3ds Max Design 2013 or Autocad 2013.  I have a Sager 9280 laptop w/ clean install of Windows 7 Pro 64.

[#3]

Does anyone associated with autodesk look at this group?  Is there a better place to post a question?

[#4]

Hi ahav and kronoskiros - We do indeed have a number of employees with varying backgrounds patrolling the Discussion Forums.

The last cause listed on your attached image suggests that a firewall could be blocking the necessary ports. Have you tried temporarily disabling your firewall or opening up ports 80 and 443?

[#5 · Accepted solution]

It seems to have resolved when I added a mail client.  It seems it needed a default mail client so it could communicate.   

Perhaps this is why it didn't work on two new comptuers.  

[#6]

Thanks for following up and closing the loop kronoskiros!

[#7]

I am getting this same pop up. I am using windows xp and have disabled firewall. How can I resolve this problem?

[#8]

Whats a mail client? As in.. outlook? Do i have to install that to get this installed? Im getting the communication error...

[#9]

i have open port 80 and 433 and also disable firewall but still doesnt work....How can i resolve it? can you fully amswer in a simple step structure please thanks

[#10]

How is installing a mail client a solution to this problem???

I have been trying over 5 days to install, I have disabled my antivirus and firewall. I have also tried the "browser download" and got a crappy lmza2 file. This problem is not exclusive to Revit either - i am having exactly the same issue with autocad 2013.

This is not good enough autodesk, Im going to try and find a torrent.