Installation & Licensing

Installation & Licensing

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*Expert Elite*
leothebuilder
Posts: 481
Registered: ‎07-05-2010
Message 1 of 17 (5,260 Views)
Accepted Solution

Revit 2012 Install failed

5260 Views, 16 Replies
04-30-2011 12:19 PM

I have downloaded the Revit 2012 version twice and the installation failes each time at the same spot.

The installation prcedure gets stuck at item 17 out of 19 wich is when it wants to install Microsoft Visual C++2008

KB958314 (ATL) (x86)

 

A Windows Installer dialog box appears with the following:

 

"The feature you are trying to use is on a CD rom or other removable disk that is not available.

Insert the Microsoft Visual C++2008x86 runtime 9.0.30729 disk and click ok."

 

Of course I don't have that disk, and the only option I have is to cancel which results in a failed installation.

 

Autodesk, what is the fix for this?

(windows 7 home premium 64 bit system)

Employee
DannyHubbard
Posts: 266
Registered: ‎05-17-2007
Message 2 of 17 (5,224 Views)

Re: Revit 2012 Install failed

05-02-2011 10:54 AM in reply to: leothebuilder

 

Sounds like you still got a bad download somehow, try downloading it one more time using a download manager like http://www.freedownloadmanager.org/.



Danny Hubbard
QA Analyst
Autodesk, Inc.
Product Support
david.lau
Posts: 1,352
Registered: ‎06-18-2008
Message 3 of 17 (5,217 Views)

Re: Revit 2012 Install failed

05-02-2011 12:06 PM in reply to: DannyHubbard

You can also try using Firefox + Browser download to download it as well.



David Lau
*Expert Elite*
leothebuilder
Posts: 481
Registered: ‎07-05-2010
Message 4 of 17 (5,208 Views)

Re: Revit 2012 Install failed

05-02-2011 02:37 PM in reply to: leothebuilder

Thanks for those suggestions, I'll try and download again using either of those.

*Expert Elite*
leothebuilder
Posts: 481
Registered: ‎07-05-2010
Message 5 of 17 (5,132 Views)

Re: Revit 2012 Install failed

05-07-2011 04:45 PM in reply to: leothebuilder

I've tried downloading with Firefox, and the installation failes for the same reason.....

I guess this computer does not like Revit 2012

New Member
L30n285
Posts: 1
Registered: ‎05-08-2011
Message 6 of 17 (5,114 Views)

Re: Revit 2012 Install failed

05-08-2011 03:46 PM in reply to: leothebuilder

Same problem here.

Downloaded Revit Architecture 2012 Trial two times but the installation process stucks at 17 of 19

or at 2 of 6 :smileysad:

 

couldnt even cancel the installation process it only stops by using the windows task manager :smileysad:

 

Any ideas?

Employee
DannyHubbard
Posts: 266
Registered: ‎05-17-2007
Message 7 of 17 (5,097 Views)

Re: Revit 2012 Install failed

05-09-2011 04:55 AM in reply to: L30n285

If you are not getting an error but the install just seems stuck or hung you are probably experincing the same issues as this post.

http://forums.autodesk.com/t5/Installation-Licensing/Can-t-Install-Revit-MEP-2012/m-p/2988672#M32377



Danny Hubbard
QA Analyst
Autodesk, Inc.
New Member
Nicole
Posts: 2
Registered: ‎01-03-2010
Message 8 of 17 (5,079 Views)

Re: Revit 2012 Install failed

05-09-2011 10:51 PM in reply to: leothebuilder

We tried to download Revit 2012 last week and managed to get a file size of 3,156,807kb. Also tried this week (different user / computer). Again same file size (which does not match size listed on web site). Anyway we tried to do an install and of course it fails. However on the log file it only gets as far as the Microsoft  Visual C++ etc Failed!

 

And of course we can't order a DVD at this stage because it is not in the list yet! (can get 2011, 2012 not listed as an option!).

 

We tried both methods of download!

 

Is there another location in Autodesk we can download from?

 

Thank you Nic

Employee
DannyHubbard
Posts: 266
Registered: ‎05-17-2007
Message 9 of 17 (5,070 Views)

Re: Revit 2012 Install failed

05-10-2011 06:05 AM in reply to: Nicole

 

You might try installing the Visual C++ redistributables manually first then try installing Revit again.

 

Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=200B2FD9-AE1A-4A14-984D-389C36F85647

Microsoft Visual C++ 2005 SP1 Redistributable Package (x64)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=EB4EBE2D-33C0-4A47-9DD4-B9A6D7BD44DA

Microsoft Visual C++ 2008 SP1 Redistributable Package (x86)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A5C84275-3B97-4AB7-A40D-3802B2AF5FC2

Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=BA9257CA-337F-4B40-8C14-157CFDFFEE4E



Danny Hubbard
QA Analyst
Autodesk, Inc.
*Expert Elite*
leothebuilder
Posts: 481
Registered: ‎07-05-2010
Message 10 of 17 (5,027 Views)

Re: Revit 2012 Install failed

05-11-2011 06:14 PM in reply to: leothebuilder

Installing those Microsoft files worked and Revit 2012 installed with the exception

of needing rdbg_exp.msi to be installed, which I did not have available.

After cancellingthte rdbg_exp.msi, the remainder of Revit 2012 installed fine.

 

Not sure what this file does, and so far does not seem to affect running Revit 2012.

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