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New Member
paelio
Posts: 2
Registered: ‎01-05-2010
Message 1 of 3 (905 Views)

Revit 2011 crashes after splash screen

905 Views, 2 Replies
05-19-2010 09:51 AM
Hi all,
Hoping you can help with this issue. We have recently installed Revit 2011 on 4 machines. On one of the machines, when Revit is started it gives a general error "Autodesk Revit has encountered a problem and needs to close. We are sorry for this inconvenience." The error pops up after the splash screen, when the actual program window starts to load.

I have tried to repair the install- didnt help. Reinstalled twice- no luck.

This machine is only month's old running win xp 32bit with an i3 processor, 4gb ram installed, with a quadro fx 1500 gpu. It had no issues running Revit 2010. The other 3 machines that run without issue are all 3 years old, using both 32bit and 64bit win xp, also with 4gb ram installed with quadro fx 1500.

The program is licensed; the transfer utility lists it as ready for export. Users also have admin rights to local drives. All 4 installs are stand alone licenses.

I came accross a thread regarding the arcvision content manager causing errors; we do not use any content outside of what is installed with Revit. I looked at the revit.ini files of all 4 machines, and the lines relating to ACMSettings do not appear in any of the files, although the the ip address and port are correct in the 3 working machines.

I tried replacing the .ini file with one from another working machine, that also did not help. I'm running out of theories. Any other ideas out there? Any help is much appreciated. Edited by: paelio on May 19, 2010 5:05 PM
Product Support
Antonio_Barroca
Posts: 139
Registered: ‎11-17-2002
Message 2 of 3 (904 Views)

Re: Revit 2011 crashes after splash screen

05-26-2010 01:23 AM in reply to: paelio
This problem can be due to several factors. The most common are:
• Corrupted user profile. To solve this problem, create a new user profile in Windows, log in with this new user and try running the product.
• .NET Framework 3.5 corruption. This component is corrupted and originates this problem. To solve it, download and install the last version of the .NET Framework 3.51 SP1 from the Microsoft web site. http://www.microsoft.com/downloads/details.aspx?familyid=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en


Regards

Antonio Barroca
Autodesk Product Support

We appreciate your quick feedback on this forum!
Regards
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Antonio Barroca
Product Support Specialist
Autodesk, Inc.
New Member
pokeitwithastick
Posts: 2
Registered: ‎11-10-2011
Message 3 of 3 (191 Views)

Re: Revit 2011 crashes after splash screen

11-10-2011 06:59 AM in reply to: Antonio_Barroca

So now that we know there's a problem wit the user profile how do I fix it without having to re-create all of the other settings associated with this profile?

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