Installation & Licensing

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New Member
SamNeblett
Posts: 1
Registered: ‎03-31-2013
Message 1 of 2 (137 Views)

Retail License Showing Up As Student After Install

137 Views, 1 Replies
05-19-2013 07:19 PM

Hello,

 

I was recently issued a retail copy of 3ds Max 2014 from my place of employment. I previously had the student version installed on my PC but I uninstalled it before installing the retail version. After installing 3ds Max 2014 and using the retail serial number, my 3ds Max 2014 is showing up as "STUDENT VERSION" in the title bar. When I go to the "About 3ds Max" tab, it does show my valid retail serial number. I am aware that the student serial numbers start with 900- and no, mine does not.

 

I've attempted to uninstall and install numerous time but it keeps showing up as the student version. I even went as far as uninstalling all of my Autodesk products, every Autodesk folder, and the registry entries as noted in: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

 

I have no idea what to do next. Can anyone help?

Employee
DannyHubbard
Posts: 251
Registered: ‎05-17-2007
Message 2 of 2 (122 Views)

Re: Retail License Showing Up As Student After Install

05-20-2013 06:20 AM in reply to: SamNeblett

Go back to the "About 3ds max" and choose the Activate button and active 3ds Max with your retail license, then close and restart 3ds max.

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.

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