Installation & Licensing

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Member
WesleyRatliff
Posts: 3
Registered: ‎02-27-2013
Message 461 of 533 (248 Views)

Re: Resend Activation Email problem

08-13-2013 07:07 PM in reply to: philip.s

I'm having the same problem.  Can't install can't my serial numbers to reinstall software after a hard drive failure.  Keeps saying I need to activate, but it's already activated.

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 462 of 533 (243 Views)

Re: Resend Activation Email problem

08-13-2013 07:56 PM in reply to: WesleyRatliff

Dear WesleyRatliff,

 

I'm sorry to hear about this. Is it possible for you to send us a screen print of what you are seeing from your end? Are you referring to your Autodesk Building Design Suite Ultimate? Kindly provide additional information so that we may help trounbleshoot further.

 

Best Regards,

 



Arlin Bibat
Member
WesleyRatliff
Posts: 3
Registered: ‎02-27-2013
Message 463 of 533 (240 Views)

Re: Resend Activation Email problem

08-13-2013 08:37 PM in reply to: arlinpega.bibat

Yes.  That and my Maya software.  Need to reinstall both.  I click on the "my software link" on the left side of the page.  I get the linked screen.  I put in my email and have hit send, but no email gets sent.  However, I know I've activated my software previously, and it tells me that I have on certain screens (can't manage to get it to show me that particular screen again).

Alumni
arlinpega.bibat
Posts: 429
Registered: ‎06-14-2011
Message 464 of 533 (228 Views)

Re: Resend Activation Email problem

08-13-2013 10:12 PM in reply to: WesleyRatliff

Dear WesleyRatliff,

 

I have made necessary adjustment. Kindly reset your password and log back in to your Education Community account. You should now be able to access the information you need to download your product. As for Autodesk Building Design Suite Ultimate 2013, kindly use the links below (valid for 30 days).

 

Part 1

Part 2

Part 3

Part 4

Part 5

Part 6

Part 7


Now, if you encounter any activation issue, please contact our Registration and Activation Team directly or call them at at 1-800-551-1490 (option #1 for English, then option #1 again for standalone deployment) for a manual activation.

Let me know how it works. :smileywink:

 

 

Best Regards,

 



Arlin Bibat
New Member
nicolasarielgold
Posts: 1
Registered: ‎09-01-2013
Message 465 of 533 (203 Views)

Re: Resend Activation Email problem

09-01-2013 08:25 AM in reply to: lancelet

i have a problem activation. i can not activate my acount. what should i do?

Member
WesleyRatliff
Posts: 3
Registered: ‎02-27-2013
Message 466 of 533 (195 Views)

Re: Resend Activation Email problem

09-01-2013 04:36 PM in reply to: WesleyRatliff

Hey, sorry for the delay in replying.  Installing a new hard drive didn't actually fix the problem with my computer.  I'm not going to be reinstalling the Autodesk software on this computer, I'm going to be waiting until I get a new computer.  That was supposed to be 2 weeks ago, but hopefully, that actually happens this week (fun with Best Buy).  I'll let you know if I'm still having an issue once I try to install on the new computer.

Customer Service
joane.bonghanoy
Posts: 666
Registered: ‎06-06-2011
Message 467 of 533 (186 Views)

Re: Resend Activation Email problem

09-01-2013 06:25 PM in reply to: nicolasarielgold

Hi Nico,

 

Changes were made to your Education Community account and you should now be abe to access and enjoy the benefits of the site.

 

Let me know if you are still having issues. 



Joane Bonghanoy
New Member
kimx966e
Posts: 1
Registered: ‎09-06-2013
Message 468 of 533 (164 Views)

Re: Resend Activation Email problem

09-06-2013 11:52 PM in reply to: joane.bonghanoy

I'm also having the problem of never recieving the activation email.

I think maybe it's because my email wasn't up and running when I first registered. My school made an error but it's open now.

 

Thx in advance

/Kim

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 469 of 533 (149 Views)

Re: Resend Activation Email problem

09-08-2013 08:55 AM in reply to: kimx966e

Welcome to the community Kim!

 

I've just gone ahead and activated your Education Community account.

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation make sure to look in those places, and also explore the option to validate over the phone via text message.



Philip Schmelzer
New Member
antoniograttier
Posts: 1
Registered: ‎09-09-2013
Message 470 of 533 (140 Views)

Re: Resend Activation Email problem

09-09-2013 09:27 AM in reply to: arlinpega.bibat

I have the same problem, I do not get the activation email! I hope someone can help me and activate it manually! Thank you very much!

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