Installation & Licensing

Installation & Licensing

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Community Manager
camilo.lemos
Posts: 977
Registered: ‎09-28-2011
Message 251 of 535 (365 Views)

Re: Resend Activation Email problem

11-27-2012 06:49 AM in reply to: kennydx200

Hi Kennydx200 and welcome to the forums!

I have manually activated your account.

 

Enjoy the Education Community:smileyhappy:



Camilo Lemos
New Member
craigrob10
Posts: 1
Registered: ‎11-27-2012
Message 252 of 535 (359 Views)

Re: Resend Activation Email problem

11-27-2012 01:02 PM in reply to: lancelet

Hi,

 

I have just registered but don't seem to have been sent an activation E-mail. I have tried about 6 times to re-send it but recieved nothing. Can you please help?

 

Thanks,

Craig

Community Manager
philip.s
Posts: 2,440
Registered: ‎09-27-2011
Message 253 of 535 (354 Views)

Re: Resend Activation Email problem

11-27-2012 01:22 PM in reply to: craigrob10

 

Hi Craig and welcome to the community!

 

 

Your Education Community account is activated and you should now have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

 

 



Philip Schmelzer
Member
Zenmuron
Posts: 5
Registered: ‎11-28-2012
Message 254 of 535 (341 Views)

Re: Resend Activation Email problem

11-28-2012 05:29 PM in reply to: lancelet

Same problem here! :smileysad:

Customer Service
joane.bonghanoy
Posts: 686
Registered: ‎06-06-2011
Message 255 of 535 (325 Views)

Re: Resend Activation Email problem

11-28-2012 05:55 PM in reply to: Zenmuron

Hi Simone, 

 

I can see here that your account has been activated. Do let me know if you still cannot log into the Education Community site so I can further troubleshoot. 



Joane Bonghanoy
Member
Zenmuron
Posts: 5
Registered: ‎11-28-2012
Message 256 of 535 (319 Views)

Re: Resend Activation Email problem

11-28-2012 06:14 PM in reply to: joane.bonghanoy

Hi! 

 

unfortunately, it keeps telling me

 

"Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email" 

 

and when I enter my email it tells me

 

"This account is already active. Click here if you have forgotten your password.

Still having trouble? Please open a ticket via our Problem Form and our support team will manually activate your account."

 

 

it's weird because I have already downloaded and successfully activated AutoCad 2013 and now I can't download anything.

Can you help me? 

Customer Service
joane.bonghanoy
Posts: 686
Registered: ‎06-06-2011
Message 257 of 535 (307 Views)

Re: Resend Activation Email problem

11-28-2012 06:49 PM in reply to: Zenmuron

Hi Simone,

 

No worries!! I'll help you sort this out.

 

I would need to reset your password though so I can log and troubleshoot further. I will Private Message (click on the small envelope beside your profile name) you the password. 



Joane Bonghanoy
Member
Zenmuron
Posts: 5
Registered: ‎11-28-2012
Message 258 of 535 (294 Views)

Re: Resend Activation Email problem

11-29-2012 12:20 AM in reply to: joane.bonghanoy

It's ok for me, when you want :smileyhappy:

New Member
mb42
Posts: 1
Registered: ‎12-04-2012
Message 259 of 535 (223 Views)

Re: Resend Activation Email problem

12-04-2012 04:54 PM in reply to: lancelet

Hi

 

I have the same problem that I'm unable to activate my university email for the students section. I created an account and entered my email to get the activation email but I did not receive anything :smileysad:

 

Could someone help?

 

Regards

Marco

Customer Service
joane.bonghanoy
Posts: 686
Registered: ‎06-06-2011
Message 260 of 535 (212 Views)

Re: Resend Activation Email problem

12-05-2012 01:19 AM in reply to: mb42

Hi Marco,

 

Sorry for the trouble this has caused you. 

 

I still cannot pull up any record using your details from our system. While I look into this further, I encourage you to create another account using a different email address.

 

By creating a different account you can start using and enjoying the benefits that our Education Community has to offer. 



Joane Bonghanoy
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