Hi,
I'm currently unable to do anything with my account on the students.autodesk.com domain. I'm continually presented with a request to re-activate my account by re-sending an activation email. So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.
I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!
Any help fixing this would be very much appreciated.
--
Jonathan Merritt, BE(Mech)/BSc, PhD
Research Fellow, The University of Melbourne
Solved! Go to Solution.
Solved by jessica.t. Go to Solution.
Hello,
I as well am having the same problem. Do you think you can manually activate my account for me?
I would much appreciate the help. Thanks
Hi drumroll67,
I have made some changes to your account and you should now be able to access the Education Community without any issues.
Best regards,
Just the same trouble I have.
Could someone acctivate my account manually?
Thanks in advance.
Dear drumroll67,
Could you please send the email address associated to your account? Please send it via private message?
Thank you!
Best Regards,
xxxxxxxxxx@yahoo.com
Sorry, I am not quite sure how to send it via private message.
Thank you
Dear drumroll67.
I have removed your personal information. You can always click on my name arlinpega.bibat and click on "Send Private Message". I checked on your account and it has been activated. I sent you a new private message, You can click on the envelope located on top right of this page.
Best Regards,
Hello,
Same problem here.
I have tried couple of times and no chance to figure it out.
Hi t.stonefield,
I have made some changes to your account and you should now be able to access the Education Community without any issues.
Best regards,
Hello,
I as well am having the same problem. Do you think you can manually activate my account for me?
I would much appreciate the help. Thanks
Your account should be fixed now as well Gökhan!
Our apologies for the inconvenience ncote!
I've just made the appropriate chances to your account and you should once again have full access to the Education Community site.
Please let us know if anything else comes up!
You should be all set now Valentina!
As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.
My account is yet again going through this same activation loop. I hope you can resolve this issue soon thanks.
Hi Korrin,
Changes were made to your EDU account and you should be able to log in and enjoys the benefits of the site.
Let me know if you still cannot log in and download any Product.
I need my account working again. It gives me a loop as well. Can you make it where I can download my remaining 3 products? Why did this happen..? Are you all getting overloaded with traffic or something?
My apologies for the inconvenience Todd, and while I'm unable to speak to the cause of this issue, I can confirm that I've made the necessary adjustments to your account.
Please let us know if you need additional assistance!
My account is also going through the same activation feedback loop, could you take a look at it and hopefully fix my issue the same way as the rest of those above me?
Thanks a lot!
You should be good to go now Colin!