Installation & Licensing

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Community Manager
camilo.lemos
Posts: 926
Registered: ‎09-28-2011
Message 331 of 534 (309 Views)

Re: Resend Activation Email problem

02-14-2013 05:50 AM in reply to: johannabeuscher

Hi Johanna, 

 

I've made a couple of changes to your account and also sent you a new temporary password via Private Message (click on the envelope close to your name at the top of this page).

 

You should be able to access the Education Community normally now.

 

Let me know if you need any more help.

 

Regards,

 



Camilo Lemos
Member
abefest22
Posts: 5
Registered: ‎02-12-2013
Message 332 of 534 (302 Views)

Re: Resend Activation Email problem

02-14-2013 11:09 AM in reply to: joane.bonghanoy

the problem is back again. i'm trying to download Tspline

Community Manager
philip.s
Posts: 2,401
Registered: ‎09-27-2011
Message 333 of 534 (294 Views)

Re: Resend Activation Email problem

02-14-2013 01:05 PM in reply to: abefest22

Our apologies for the inconvenience Olle. I've just made the necessary adjustments to our system and your account, and you should be good to go moving forward. 



Philip Schmelzer
Member
abefest22
Posts: 5
Registered: ‎02-12-2013
Message 334 of 534 (283 Views)

Re: Resend Activation Email problem

02-14-2013 06:38 PM in reply to: philip.s

i'm still having the the problem

 

1)

Resend Activation Email

Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email



Please enter the email address you used to register your account below:

 

Email:

2)

Resend Activation Email

 This account is already active. Click here if you have forgotten your password.

Still having trouble? Please open a ticket via our Problem Form and our support team will manually activate your account.

Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 335 of 534 (272 Views)

Re: Resend Activation Email problem

02-14-2013 07:34 PM in reply to: abefest22

Hi Olle,

 

Just to be sure, you were able to log in successfully to your EDU site after the changes were made, correct? This "Resend Activation Email" error came about when you tried to download T-Spline?

 

If so, have you tried downloading other Products? Did you encounter the same error? 

 

I will await for your reply so I can look further into this. 



Joane Bonghanoy
Member
abefest22
Posts: 5
Registered: ‎02-12-2013
Message 336 of 534 (268 Views)

Re: Resend Activation Email problem

02-14-2013 09:34 PM in reply to: joane.bonghanoy

Hi Olle,

 

Just to be sure, you were able to log in successfully to your EDU site after the changes were made, correct?

first time yes sekent time no

 

This "Resend Activation Email" error came about when you tried to download T-Spline?

yes

 

If so, have you tried downloading other Products? 

no

 

I will await for your reply so I can look further into this. 

New Member
shu2090
Posts: 1
Registered: ‎02-15-2013
Message 337 of 534 (249 Views)

Re: Resend Activation Email problem

02-15-2013 06:42 PM in reply to: lancelet

Hi,

I am a student at SIAST institute. I am also experiencing problems with the resent activation email problem. I've checked my inbox and junk folder but cannot find it anywhere.

 

Thanks

New Member
s0535044
Posts: 1
Registered: ‎02-16-2013
Message 338 of 534 (226 Views)

Re: Resend Activation Email problem

02-16-2013 12:23 PM in reply to: lancelet

Hi,

 

I have the same problem; that I get redirected to the 'resend activation e-mail' page. I have tried to reactivate and it says my account is already activated.

 

 

New Member
nzxo
Posts: 1
Registered: ‎01-31-2013
Message 339 of 534 (211 Views)

Re: Resend Activation Email problem

02-17-2013 12:37 AM in reply to: lancelet
I have the same problem,pls help...
Customer Service
joane.bonghanoy
Posts: 679
Registered: ‎06-06-2011
Message 340 of 534 (196 Views)

Re: Resend Activation Email problem

02-17-2013 06:38 PM in reply to: shu2090

Hi shu2090,

 

Your EDU account has been activated and you should now be able to log in and enjoy the benefits of the Education Community Site.

 

For future reference, you can check your SPAM folder for any emails or notifications from Autodesk. 



Joane Bonghanoy

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