Installation & Licensing

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New Member
julian_kinder
Posts: 2
Registered: ‎02-05-2013
Message 311 of 533 (182 Views)

Re: Resend Activation Email problem

02-05-2013 05:49 AM in reply to: camilo.lemos

No it's working and i'm logged in,

 

Thank you!

Member
a.borg.p
Posts: 4
Registered: ‎02-05-2013
Message 312 of 533 (172 Views)

Re: Resend Activation Email problem

02-05-2013 11:02 AM in reply to: lancelet

I have the same problem; that I get redirected to the 'resend activation e-mail' page. I have tried to reactivate and it says my account is already activated.

 

When I registered my email and activated the account it worked at first and I could download T-splines, but an error message said that there where no more serial keys and now I am constantly redirected to 'resend activation e-mail'.

 

Basically the same problem as Jonathan, no results when using the support form either.

 

Thank you for your help.

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 313 of 533 (166 Views)

Re: Resend Activation Email problem

02-05-2013 12:39 PM in reply to: a.borg.p

Hello Aleksander,

 

I've made an adjustment to your account which should resolve the resend activation issue. Can you please login and verify? 

 

In regards to the lack of T-Splines licenses, the site does periodically run out from time to time and as mentioned the only workaround is to check back at a later date to see if there are any available.



Philip Schmelzer
Member
a.borg.p
Posts: 4
Registered: ‎02-05-2013
Message 314 of 533 (163 Views)

Re: Resend Activation Email problem

02-05-2013 01:11 PM in reply to: philip.s

Hi Philip.

 

Thank you for your help.

 

I logged in and it worked fine, until I went to download and acquire the serial for T-splines. It said that no more serials where available, when I refreshed the page i was redirected to the 'resend activation e-mail' page again.

So I am stuck again.

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 315 of 533 (156 Views)

Re: Resend Activation Email problem

02-05-2013 02:26 PM in reply to: a.borg.p

Sure thing!

 

I've just made another adjustment to your account to combat the reactivation issue and will look into what's going on with T-Splines and get back to you.

 

Thanks for your patience!



Philip Schmelzer
Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 316 of 533 (150 Views)

Re: Resend Activation Email problem

02-06-2013 12:20 PM in reply to: philip.s

Following up from yesterday, the T-Splines issue has been resolved and you can now request a license of it without being thrown into an account reactivation loop.



Philip Schmelzer
Member
a.borg.p
Posts: 4
Registered: ‎02-05-2013
Message 317 of 533 (142 Views)

Re: Resend Activation Email problem

02-07-2013 05:34 AM in reply to: julian_kinder

Hi Philip.

 

I succesfully logged in once, but after that I got back at the resend activation page where I keep getting redirected at now.

I have tried clearing cookies and browsing history.

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 318 of 533 (136 Views)

Re: Resend Activation Email problem

02-07-2013 06:14 AM in reply to: a.borg.p

Hi a.borg.p, 

 

I've changed some settings on your account which should prevent the reactivation issue from happening again.

 

Let us know if you run into any more issues in the future.

 

Regards,



Camilo Lemos
Member
a.borg.p
Posts: 4
Registered: ‎02-05-2013
Message 319 of 533 (133 Views)

Re: Resend Activation Email problem

02-07-2013 06:42 AM in reply to: camilo.lemos

Thank you. I appreciate your help.

New Member
mjdr2d2
Posts: 2
Registered: ‎10-13-2012
Message 320 of 533 (127 Views)

Re: Resend Activation Email problem

02-07-2013 05:43 PM in reply to: a.borg.p

Several months ago, we downloaded the software for our son's hoght school class.  We got a 30 day download, now when he logs in, it asks to verify the subscription, asking for a serial number.  Do we need to get a number from the high school?

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