Resend Activation Email problem

[Anonymous]

Hi,

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

Any help fixing this would be very much appreciated.

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

[Anonymous]

Hello,

I am a Ruby On Rails Developer, I am new to this forum, so is it good to join ? or is there any problem and my account will also get deactivated in some days ? then I will join after some days, please suggest me.

Thanks,

[camilo.lemos]

Hi CircarConsulting,

These forums are public and everyone is very welcome to join!

Best regards,

[Anonymous]

The same problem is reappeared.
Is something wrong on my end?

[camilo.lemos]

Hi j.j.houben,

I've accessed your account and I can confirm I saw this issue on my side too.

In your case specifically, the problem seems to be related to the account registration rather than the activation e-mail delivery. This is a known issue and the only possible workaround is to create a new account on the website with a diferent e-mail address. 

Apologies for any inconvenience this may cause.

Regards,

[Anonymous]

Third time, same problem

New account worked for a bit longer.

After trying to download "Autodesk T_Splines Plug_in for Rhino" the problem reappeared

[philip.s]

Hi Jos,

I've just made an adjustment to your account. Can you please let us know if the re-activation issue is now resolved on your end?

[Anonymous]

hi,

I'm having  the same problem with my account  can you help me?

thanks!

(dacb10@student.bth.se)

[philip.s]

Hi Daxin,

It looks like you possibly had a different issue where you weren't receiving the activation email?  As it was inactivate, I've just activated your Education Community account and you should now be good to go!

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

[Anonymous]

Hi,

i'm having the problem with the activation e-mail, too.

Could you please actiavte my Education Community Account?

Best regards, Julian

[camilo.lemos]

Hi Julian and welcome to the forums!

I have manually activated your account. Could you try to log in and let me know if you are now able to access the Education Community normally?

Thank you.

[Anonymous]

No it's working and i'm logged in,

Thank you!

[Anonymous]

I have the same problem; that I get redirected to the 'resend activation e-mail' page. I have tried to reactivate and it says my account is already activated.

When I registered my email and activated the account it worked at first and I could download T-splines, but an error message said that there where no more serial keys and now I am constantly redirected to 'resend activation e-mail'.

Basically the same problem as Jonathan, no results when using the support form either.

Thank you for your help.

[philip.s]

Hello Aleksander,

I've made an adjustment to your account which should resolve the resend activation issue. Can you please login and verify? 

In regards to the lack of T-Splines licenses, the site does periodically run out from time to time and as mentioned the only workaround is to check back at a later date to see if there are any available.

[Anonymous]

Hi Philip.

Thank you for your help.

I logged in and it worked fine, until I went to download and acquire the serial for T-splines. It said that no more serials where available, when I refreshed the page i was redirected to the 'resend activation e-mail' page again.

So I am stuck again.

[philip.s]

Sure thing!

I've just made another adjustment to your account to combat the reactivation issue and will look into what's going on with T-Splines and get back to you.

Thanks for your patience!

[philip.s]

Following up from yesterday, the T-Splines issue has been resolved and you can now request a license of it without being thrown into an account reactivation loop.

[Anonymous]

Hi Philip.

I succesfully logged in once, but after that I got back at the resend activation page where I keep getting redirected at now.

I have tried clearing cookies and browsing history.

[camilo.lemos]

Hi a.borg.p, 

I've changed some settings on your account which should prevent the reactivation issue from happening again.

Let us know if you run into any more issues in the future.

Regards,

[Anonymous]

Thank you. I appreciate your help.

[Anonymous]

Several months ago, we downloaded the software for our son's hoght school class.  We got a 30 day download, now when he logs in, it asks to verify the subscription, asking for a serial number.  Do we need to get a number from the high school?