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    New Member
    Posts: 1
    Registered: ‎01-28-2013

    Re: Resend Activation Email problem

    01-28-2013 12:45 PM in reply to: lancelet

    IO also am having the same issue, what can I dio to recieve the activation e-mail which I am told has been sent but I am not recieving it!!

     

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    New Member
    Posts: 2
    Registered: ‎01-27-2013

    Re: Resend Activation Email problem

    01-28-2013 12:50 PM in reply to: joane.bonghanoy
    I log in and it says " Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email". Then i re-enter my email address and it says " This account is already active. Click here if you have forgotten your password.". It keeps looping from an activated to not yet activated account message.
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    Community Manager
    philip.s
    Posts: 1,443
    Registered: ‎09-27-2011

    Re: Resend Activation Email problem

    01-28-2013 03:17 PM in reply to: j.j.houben

    Hello Jos,

     

    I've just made the necessary adjustment to your account which should resolve the re-activation issue. Please let us know if that's not the case and or if you have any additional issues.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    Member
    Posts: 3
    Registered: ‎01-28-2013

    Re: Resend Activation Email problem

    01-28-2013 03:22 PM in reply to: philip.s
    Dear Philip, It is working. Thanks. By, Jos
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    Community Manager
    philip.s
    Posts: 1,443
    Registered: ‎09-27-2011

    Re: Resend Activation Email problem

    01-28-2013 04:25 PM in reply to: santiagox

    Hi Santiago an Albert,

     

    Confirming that both of your issues should also be resolved now.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    New Member
    Posts: 2
    Registered: ‎01-29-2013

    Re: Resend Activation Email problem

    01-29-2013 05:23 AM in reply to: lancelet

    The same issue, what can I do ?

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    Customer Service
    simona.golisciano
    Posts: 62
    Registered: ‎03-22-2011

    Re: Resend Activation Email problem

    01-29-2013 06:44 AM in reply to: xnardo

    Hello xnardo,

     

    Welcome to our forums.

     

    I was not able to find your account for Education Community. Could you please send me a Private Message with your account details, so that I can check and fix the issue? To do so, please click on my username (simona.golisciano) and then click on 'Send this user a private message'.

     

    Regards.



    Simona Golisciano
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    New Member
    Posts: 2
    Registered: ‎05-11-2012

    Re: Resend Activation Email problem

    01-29-2013 08:17 AM in reply to: lancelet

    I have the same problem where it says my account has not been activated and when i click resend it says my account is already active. Then i try to go to free software and it says again that my account has not been activated. endless loop.

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    Community Manager
    philip.s
    Posts: 1,443
    Registered: ‎09-27-2011

    Re: Resend Activation Email problem

    01-29-2013 10:21 AM in reply to: johnpark918

    Our Apologies for the inconvenience John.

     

    I just made the necessary adjustments to your account and you should now have full access to your Education Community benefits.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    New Member
    Posts: 2
    Registered: ‎01-29-2013

    Re: Resend Activation Email problem

    01-30-2013 04:59 PM in reply to: simona.golisciano

    I have sent u a msg.:cathappy:

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