Resend Activation Email problem

[Anonymous]

Hi,

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

Any help fixing this would be very much appreciated.

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

[Anonymous]

Hi,

I have successfully installed AutoCAD and Mudbox, but now whenever I try to login into the system it keeps telling me:

Resend Activation Email

Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email AND THEN WHENEVER I ENTER MY EMAIL ADDRESS I GET THIS:  This account is already active. Click here if you have forgotten your password. Still having trouble? Please open a ticket via our Problem Form and our support team will manually activate your account. Could you please help me resolve this matter, thank you. Rozita

[philip.s]

Hello Rozita,

I've made an adjustment to your account that should clear up the reactivation issue. Can you please try again and let us know if the issue persists?

[Anonymous]

I do not receive the activation mails, so can you please activate my account manually?

[Anonymous]

I also have this active issue. No matter how many times I click resend email, it just doesn't work. Now I can not download the software I need. 

Can you help me with this problem.?

[philip.s]

Hello Sander,

Your Education Community account is activated and you should now have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

Di Wu,

I've made an adjustment to your account that should clear up the reactivation issue. Can you please try again and let us know if the issue persists?

[Anonymous]

I am having the same problem 'Resend Activation Email' it doesnt get to my email account, got any solutions?

 Plus, can't find "validate over the phone via text message" option anywhere...

[camilo.lemos]

Hi smasher and welcome to the forums!

Your account shows as activated on our system. Were you able to activate it after posting this reply on our forums? Could you please try clearing the cookies and cache on your browser, closing and reopening your browser and logging in again?

Please, let me know if the suggestion above works.

Thank you,

[Anonymous]

thanks for fast reply,

no, I haven't been able to activate it. 

When I log into students.autodesk.com, it says "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email", and when I click on the resend button, I don't get no email.

[camilo.lemos]

Hi smasher,

Can you please try my previous suggestion of clearing your cookies and cache, closing and re-opening your browser and trying again?

If that doesn't work I'm afraid the only solution is to create a new account using a different e-mail address.

[Anonymous]

nothing different. I'll try reregistering. thnx

[Anonymous]

Hi

I seem to have the same problem with the resend activation email.

After entering my email adres I get the This account is already active message.

Please help

[philip.s]

Hello Lars,

I just made a tweak to your account that could potentially clear up the reactivation issue. If it doesn't by chance, unfortunately the only workaround would be to create a new Education Community profile with a different email address.

Our apologies for the inconvenience.

[Anonymous]

Hello, I have the same problem. Does anybody know the email address of the support team? Maybe they can activate my profile manually

[celine.manca]

Hi Odtsetseg,

I've checked your access and your ID for the Student Community is linked with 2 different e-mail address.

Can you send me the e-mail address you want to keep by private message ? (click on my name and then "sent this user a private message" )

Thanks!

[Anonymous]

I am having the same problem here.  I put in the email address to resend and never get the email. Please help.

[Anonymous]

Could you please activate my account manually.  The resend activation email does not work.  I don't get the email. I need to down load Autocad for class.  Me and my instructor have gotten nowhere with support.  Thanks.

[joane.bonghanoy]

Hi David,

I have already activated your EDU account, you should now be able to log in and enjoy the benefits of your Student Account.

Note that your User ID is the same as your email address.

[Anonymous]

Hello

I have the same problem, i don´t get the email and it says i am already active...

Could someone help me, i need to download a software urgently.

Thank you

[camilo.lemos]

Hi Wolficad,

I've had a look at your account and it seems that your issue is a bit different from the one most users in this thread have. In your case, the only solution will be to register a new account with a different e-mail address.

I apologize for any inconvenience this may cause you.

[Anonymous]

I have the same problem , I have atleast re-sended the comfirmation e-mail about seven times but I receive nothing, please help