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    Community Manager
    camilo.lemos
    Posts: 502
    Registered: ‎09-28-2011

    Re: Resend Activation Email problem

    11-27-2012 06:49 AM in reply to: kennydx200

    Hi Kennydx200 and welcome to the forums!

    I have manually activated your account.

     

    Enjoy the Education Community:smileyhappy:



    Camilo Lemos
    AutodeskHelp | Community Manager
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    New Member
    Posts: 1
    Registered: ‎11-27-2012

    Re: Resend Activation Email problem

    11-27-2012 01:02 PM in reply to: lancelet

    Hi,

     

    I have just registered but don't seem to have been sent an activation E-mail. I have tried about 6 times to re-send it but recieved nothing. Can you please help?

     

    Thanks,

    Craig

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    Community Manager
    philip.s
    Posts: 1,565
    Registered: ‎09-27-2011

    Re: Resend Activation Email problem

    11-27-2012 01:22 PM in reply to: craigrob10

     

    Hi Craig and welcome to the community!

     

     

    Your Education Community account is activated and you should now have full access to your student benefits. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.

     

     



    Philip Schmelzer
    AutodeskHelp | Community Manager
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    Member
    Posts: 5
    Registered: ‎11-28-2012

    Re: Resend Activation Email problem

    11-28-2012 05:29 PM in reply to: lancelet

    Same problem here! :smileysad:

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    Customer Service
    joane.bonghanoy
    Posts: 431
    Registered: ‎06-06-2011

    Re: Resend Activation Email problem

    11-28-2012 05:55 PM in reply to: Zenmuron

    Hi Simone, 

     

    I can see here that your account has been activated. Do let me know if you still cannot log into the Education Community site so I can further troubleshoot. 



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
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    Member
    Posts: 5
    Registered: ‎11-28-2012

    Re: Resend Activation Email problem

    11-28-2012 06:14 PM in reply to: joane.bonghanoy

    Hi! 

     

    unfortunately, it keeps telling me

     

    "Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email" 

     

    and when I enter my email it tells me

     

    "This account is already active. Click here if you have forgotten your password.

    Still having trouble? Please open a ticket via our Problem Form and our support team will manually activate your account."

     

     

    it's weird because I have already downloaded and successfully activated AutoCad 2013 and now I can't download anything.

    Can you help me? 

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    Customer Service
    joane.bonghanoy
    Posts: 431
    Registered: ‎06-06-2011

    Re: Resend Activation Email problem

    11-28-2012 06:49 PM in reply to: Zenmuron

    Hi Simone,

     

    No worries!! I'll help you sort this out.

     

    I would need to reset your password though so I can log and troubleshoot further. I will Private Message (click on the small envelope beside your profile name) you the password. 



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
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    Member
    Posts: 5
    Registered: ‎11-28-2012

    Re: Resend Activation Email problem

    11-29-2012 12:20 AM in reply to: joane.bonghanoy

    It's ok for me, when you want :smileyhappy:

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    New Member
    Posts: 1
    Registered: ‎12-04-2012

    Re: Resend Activation Email problem

    12-04-2012 04:54 PM in reply to: lancelet

    Hi

     

    I have the same problem that I'm unable to activate my university email for the students section. I created an account and entered my email to get the activation email but I did not receive anything :smileysad:

     

    Could someone help?

     

    Regards

    Marco

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    Customer Service
    joane.bonghanoy
    Posts: 431
    Registered: ‎06-06-2011

    Re: Resend Activation Email problem

    12-05-2012 01:19 AM in reply to: mb42

    Hi Marco,

     

    Sorry for the trouble this has caused you. 

     

    I still cannot pull up any record using your details from our system. While I look into this further, I encourage you to create another account using a different email address.

     

    By creating a different account you can start using and enjoying the benefits that our Education Community has to offer. 



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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