Installation & Licensing

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New Member
chreesn
Posts: 1
Registered: ‎11-14-2012
Message 171 of 533 (218 Views)

Re: Resend Activation Email problem

11-14-2012 02:21 AM in reply to: philip.s

i am having the same login issues! please help me

Customer Service
celine.manca
Posts: 137
Registered: ‎03-14-2011
Message 172 of 533 (208 Views)

Re: Resend Activation Email problem

11-14-2012 03:40 AM in reply to: chreesn

Hi chreesn and welcome to the forums! :smileyhappy:

 

Can you send me by private message (click on my name and then "send this user a private message") the e-mail address you've used to create your account ?

 

Thank you for your help!

 

 



Celine Manca
New Member
ocw88
Posts: 2
Registered: ‎11-14-2012
Message 173 of 533 (205 Views)

Re: Resend Activation Email problem

11-14-2012 04:52 AM in reply to: celine.manca

I have the same problem, i did not receive any activation email.

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 174 of 533 (201 Views)

Re: Resend Activation Email problem

11-14-2012 05:14 AM in reply to: ocw88

Hi ocw88 and welcome to the forums:smileyhappy:

I wasn't able to find an account on the Student Community with your e-mail address. Could you please send me the e-mail address you used to register on the community via Private Message (click on my screenname camilo.lemos and then on Send Private Message).

 

Thank you!



Camilo Lemos
New Member
ocw88
Posts: 2
Registered: ‎11-14-2012
Message 175 of 533 (198 Views)

Re: Resend Activation Email problem

11-14-2012 05:20 AM in reply to: camilo.lemos

Thanks for the very prompt reply. I have since sent you my email address.

Member
dowen92
Posts: 3
Registered: ‎11-15-2012
Message 176 of 533 (167 Views)

Re: Resend Activation Email problem

11-15-2012 03:38 AM in reply to: ocw88

Havin the same problem with recieving an acctivation email for my studant account,

 

any way you could manually activate it please?

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 177 of 533 (161 Views)

Re: Resend Activation Email problem

11-15-2012 03:53 AM in reply to: dowen92

Hi dowen92, 

 

I have manually activated your account. You should now be able to log in normally and use all features of the Education Community.

 

 



Camilo Lemos
Member
dowen92
Posts: 3
Registered: ‎11-15-2012
Message 178 of 533 (157 Views)

Re: Resend Activation Email problem

11-15-2012 04:05 AM in reply to: camilo.lemos

thank you for sorting it out so quickly :smileyvery-happy:

New Member
963473
Posts: 1
Registered: ‎11-15-2012
Message 179 of 533 (137 Views)

Re: Resend Activation Email problem

11-15-2012 02:02 PM in reply to: lancelet

Hi, I'm having the same problem and am not recieving an activation e-mail. 

Any help would be great.

Ciara Perry 

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 180 of 533 (130 Views)

Re: Resend Activation Email problem

11-15-2012 03:27 PM in reply to: 963473

Hi Ciara,

 

I've just activated your Education Community account and you should now be good to go!

 

As mentioned in some of the previous posts, the activation email's can sometimes get routed to junk folders or blocked all together. I'd suggest that anyone who finds themselves in a similar situation also explore the option to validate over the phone via text message.



Philip Schmelzer

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