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Resend Activation Email problem

588 REPLIES 588
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Message 1 of 589
lancelet
14541 Views, 588 Replies

Resend Activation Email problem

Hi,

 

I'm currently unable to do anything with my account on the students.autodesk.com domain.  I'm continually presented with a request to re-activate my account by re-sending an activation email.  So, I click the link to resend, but am then told that my account is already active, and apparently no activation email is sent.

 

I'm unable to report the problem using the problem form, since when I click on that link, I'm again asked to re-activate my account, and enter the same loop as above!

 

Any help fixing this would be very much appreciated.

 

--

Jonathan Merritt, BE(Mech)/BSc, PhD

Research Fellow, The University of Melbourne

588 REPLIES 588
Message 121 of 589
arlinpega.bibat
in reply to: stud5572

Hi stud5572:

 

You are most welcome! Smiley Wink

 

 



Arlin Bibat
Message 122 of 589
S226632
in reply to: lancelet

I have the same problem:/

It says thet my account is not active and if I have'nt got any email they will resend it, and when I write it down, it says that my account is already active, but when I come back to another site, the same problem appears

I hope for a quick respond:)

Message 123 of 589
arlinpega.bibat
in reply to: S226632

Hi S226632:

 

I created case number 07738238 for you. It seems that there were two registrations made for your email address and the other one has your name as your user ID. I need to have the duplicate account removed and will communicate with you via email.

 

Best Regards,

 



Arlin Bibat
Message 124 of 589

i have the same problem as well.

please help me!

Message 125 of 589
philip.s
in reply to: n.stuchlik

Hi Nicolas,

 

Your profile has been adjusted to resolve the account activation issue. Please try to log in again and let us know if you experience any further difficulties.

Message 126 of 589
rayvaun
in reply to: philip.s

Same problem here. Please help.

Message 127 of 589
philip.s
in reply to: rayvaun

Hi Eli, your Education Community account has now been activated.

Message 128 of 589
bry2162221
in reply to: philip.s

Hmm... seems like the same problem is happening to me.

Message 129 of 589
philip.s
in reply to: bry2162221

Your account is now activated Bryan. 

 

Please note that for future reference, you can receive direct support from the Education Community team here.

Message 130 of 589
y151639
in reply to: arlinpega.bibat

Hello, I guess I have this "activation problem" too, could you please fix it? Thank you very much 🙂

Message 131 of 589
joane.bonghanoy
in reply to: y151639

Hi y151639,

 

Please Private Message me (click on my joane.bonghanoy profile name and then “Send this user a private message”) me the email address you used when you registered to the site.



Joane Bonghanoy
Message 132 of 589
plum22013
in reply to: camilo.lemos

Hello I'm having the exact same problem.

I can't seem to receive the activation email. I had alredy activated my account a while back and when I changed my password I got that same message t(-_-t).

Many thanks Hazza

Message 133 of 589
arlinpega.bibat
in reply to: plum22013

Hi plum22013:

 

I have manually activated your account and sent you your temporary password through private message. Smiley Happy

 

Let me know if you encounter any further issue.

 

Best Regards,

 



Arlin Bibat
Message 134 of 589
joane.bonghanoy
in reply to: y151639

Hi y151639,

 

EDU account already activated. I sent your password via Private Message.



Joane Bonghanoy
Message 135 of 589
Fr333k
in reply to: lancelet

Hey,

 

 

i have the same problem since a few days.

Could you plz also activate my account manually or send me a log in?!

 

Thanks.

Message 136 of 589
philip.s
in reply to: Fr333k

Hi Tim,

 

Your account has just been activated.

 

Please note that we are currently experiencing an issue within the Education Community which is preventing some products from successfully activating. 

Please download and utilize the software in trial mode for the time being while we identify the cause and corresponding fix. You'll be able to find updates on the issue here and feel free to let us know if you have any further questions or concerns.

Message 137 of 589
hypocampe
in reply to: philip.s

As a lot of people I am in complete impossibility to activate my account.

I have a new student account.

Since two day I sendt and sent my mail for activate my account.I was change my code access.

 

I was try to use a free trial version of autodesk maya.Normally in autodesk maya website it's possible to use a free trial version during 30 day.With me, it's completely impossible;Autodesk ask me my activation code.

 

And.... I was contact by personal mail sombody of autodesk.No answer.

 

They are somebody for help me?????

Message 138 of 589

Hi!

I have the same problem... I didn't received the Activation Email. Could you help me please?

Bye

 

Clarisse

Message 139 of 589
philip.s
in reply to: clarisse_merle

Hello Clarisse and Valerie,

 

I've just activated your account and you should be good to go now. Please feel free to let us know if you experience any further issues.

Message 140 of 589

Hi,

 

I also have the same problem, It won't sent me the activation email.

 

                                          Thanks

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