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    Community Manager
    camilo.lemos
    Posts: 463
    Registered: ‎09-28-2011

    Re: Resend Activation Email problem

    10-09-2012 04:02 AM in reply to: Cheng_Wu

    Hi cw637 and welcome to the forums!

     

    As per my e-mail to you, it seems that your account is now working properly. Please, find your new access details on the e-mail I have sent you.


     

    Regards,



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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    New Member
    Posts: 2
    Registered: ‎10-10-2012

    Re: Resend Activation Email problem

    10-10-2012 09:49 AM in reply to: camilo.lemos

    Dear Autodesk Community,

    As everyone here, also I have problem with my account. When I enter my login, I can see this text:
    "Your account has not yet been actuvated. If you have not received your activation email, please enter your email address below to resend the email".
    IAfter read this text, i resend my email. I was waiting long time. I tried a few times - and nothing.
    Really, I don't know what is wrong. I hope you can help me, because, I want learn how work in your programs.

    Thank you for your time and consideration.

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    Community Manager
    philip.s
    Posts: 1,452
    Registered: ‎09-27-2011

    Re: Resend Activation Email problem

    10-10-2012 02:11 PM in reply to: 249387

    Hello Andrzej and welcome to the community!

     

    There are a few reasons why you may have missed the activation email, including firewall and the junk folder settings. With that being said, I've manually activated your account and you should now be able to access the Education Community benefits!



    Philip Schmelzer
    AutodeskHelp | Community Manager
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    New Member
    Posts: 2
    Registered: ‎10-10-2012

    Re: Resend Activation Email problem

    10-10-2012 10:33 PM in reply to: philip.s

    Hi Philip.

    Yes, now it's work. Big Thanks for your help. :smileyhappy:

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    New Member
    Posts: 2
    Registered: ‎10-13-2012

    Re: Resend Activation Email problem

    10-13-2012 07:50 AM in reply to: 249387

    I am having trouble activating my account - have been resending email for a couple of days, but not receiving it.  I turned off all spam blocking, then tried to resend email, but it is still not showing up.  Please help.

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    New Member
    Posts: 2
    Registered: ‎10-14-2012

    Re: Resend Activation Email problem

    10-14-2012 02:37 AM in reply to: lancelet

    Hello I'm new to this community and experiencing the same problem. Yesterday evening I registered on the site, got an activation link through email and activated my account. I even proceeded to get serial codes for the program I intended to download (which I didn't at that specific moment). Later, though when I logged back in I got this message:

     

    Your account has not yet been activated. If you have not received your activation email, please enter your email address below to resend the email

     

    Please enter the email address you used to register your account below:


    and if I enter my address it says: This account is already active.

     

    Any help? Thank you.

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    Customer Service
    arlinpega.bibat
    Posts: 390
    Registered: ‎06-14-2011

    Re: Resend Activation Email problem

    10-14-2012 06:34 PM in reply to: mjdr2d2

    Hi mjdr2d2:

     

    Welcome to the community!

     

    I have activated your account. You should now be able to log-in to your Education Community account and download your free software. :smileyhappy:

     

    If you encounter any further issue, let us know. We are here to assist you.

     

    Have a nice day!

     

    Best Regards,

     



    Arlin Bibat
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    New Member
    Posts: 1
    Registered: ‎10-14-2012

    Re: Resend Activation Email problem

    10-14-2012 06:48 PM in reply to: camilo.lemos

    Hello, 

     

    I am having the same problem as many others on this board. Every time I log in it says my account has not been activated, and when I enter my e-mail address for them to resend the e-mail, it says my account is already active. It's not letting me anywhere around the website without sending me back to the page that says I need to activate my account. I really need to download software and this is creating a big problem for me. Can someone please help my activate my account?

     

    Thanks

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    Customer Service
    arlinpega.bibat
    Posts: 390
    Registered: ‎06-14-2011

    Re: Resend Activation Email problem

    10-14-2012 07:52 PM in reply to: AndreasY

    Hi AndreasY:

     

    I am currently working on your request. I will send another response as soon as we have fixed the issue related to your account. My apologies for the inconvenience.

     

    Best Regards,



    Arlin Bibat
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    Customer Service
    arlinpega.bibat
    Posts: 390
    Registered: ‎06-14-2011

    Re: Resend Activation Email problem

    10-14-2012 10:35 PM in reply to: mushroomxkilla

    Hi mushroomxkilla:

     

    My apologies for the inconvenience. :smileysad: Let me look into this issue further. I will send  you an update as soon as possible.

     

    Best Regards,

     



    Arlin Bibat
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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