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    Community Manager
    philip.s
    Posts: 1,425
    Registered: ‎09-27-2011

    Re: Resend Activation Email problem

    11-23-2011 12:25 PM in reply to: florentin.durand

    florentin.durand, 

     

    Can you please PM me your login information (user ID and password), full name, and email address so that I can troubleshoot accordingly.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    New Member
    makkaman
    Posts: 1
    Registered: ‎11-27-2011

    Re: Resend Activation Email problem

    11-27-2011 07:21 PM in reply to: lancelet

    phillip s., can you please help me with this same problem. I am new to this site and have just signed up for a subscription. No activation email has made it to my inbox, despite disabling spam blockers. If you can help, let me know and I will PM you my details.

     

    Thanks!

    Mako

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    Customer Service
    joane.bonghanoy
    Posts: 409
    Registered: ‎06-06-2011

    Re: Resend Activation Email problem

    11-27-2011 07:32 PM in reply to: makkaman
    Hi makkaman,
     
    No worries, we would be happy to assist you with your Activation Issue.
     
    Please PM me the details below:
       - Contract Number/Serial Number
       - User ID (Subscription Center)
      


    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    New Member
    ruizjuan
    Posts: 2
    Registered: ‎12-18-2011

    Re: Resend Activation Email problem

    12-18-2011 10:32 AM in reply to: joshua.breau

    I got text auth code but everytime i log in it says one hasnt been sent yet! Cant get to downloads or anyotehr page that the resend email page

    the emails never did come through thats why i used text

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    New Member
    ruizjuan
    Posts: 2
    Registered: ‎12-18-2011

    Re: Resend Activation Email problem

    12-18-2011 10:33 AM in reply to: joshua.breau

    didnt work just to me straigh to resend email page again!

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    Community Manager
    philip.s
    Posts: 1,425
    Registered: ‎09-27-2011

    Re: Resend Activation Email problem

    12-19-2011 10:01 AM in reply to: ruizjuan

    Hi ruizjuan,

     

    Can you please send me a Private Message (click on my philip.s profile name, and the "Send this user a private message") with your full name and email address used to register within the Education Community.



    Philip Schmelzer
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG
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    New Member
    Posts: 1
    Registered: ‎03-05-2012

    Re: Resend Activation Email problem

    03-05-2012 10:31 PM in reply to: joshua.breau

    hi i am having problems with activating my account through email plz help? 

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    Customer Service
    joane.bonghanoy
    Posts: 409
    Registered: ‎06-06-2011

    Re: Resend Activation Email problem

    03-05-2012 11:12 PM in reply to: rpmend1015

    Hi rpmend1015,

     

    Just to verify, are you having an issue activating your Education Community Site?

     

    Please Private Message me your email address so we can check and resolve on our end.

      



    Joane Bonghanoy
    AutodeskHelp | Customer Care Representative
    TW | PI | YT | BLOG
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    New Member
    Posts: 2
    Registered: ‎03-06-2012

    Re: Resend Activation Email problem

    03-06-2012 01:25 AM in reply to: lancelet
    Hello! First I do not know if I am in the right forum here. Here the problem I have. I am a student and like to download Inventor Professional. So I created a student account and got a activation email. But when I follow the link given a blank page opens an nothing happens. Doing the same with a new activation mail sent does not help at all. As reported here I am confronted with the "Resend Activation Email" screen al the time. Clicking on "Problem Form" button does not help at all - it redirects me back to the resend activation email... Could someone help me? Thanks and greetings usoler
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    Community Manager
    camilo.lemos
    Posts: 457
    Registered: ‎09-28-2011

    Re: Resend Activation Email problem

    03-06-2012 03:42 AM in reply to: usoler

    Hi usoler,

     

    can you please Private Message me (envelope up there by your username) the e-mail address you used to register on the Education Community and I'll have a look at that issue for you?

     

    Thanks,



    Camilo Lemos
    AutodeskHelp | Community Manager
    TW | PI | YT | BLOG



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