Installation & Licensing

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Contributor
l.canning
Posts: 17
Registered: ‎09-27-2006
Message 1 of 5 (190 Views)
Accepted Solution

Requesting network liscesne file

190 Views, 4 Replies
01-06-2014 10:35 AM

When i try to get a liscense file, i log in enter my product serial number (group) go to the next page. Under the products none of the products we have show up so i can not request a new file. I have contacted autodesk about this and there answer is to finnaly send me a file but dont know why i can see my products when i am thecontract manager. very fustratin to have to wast a day or more to get a liscense

Community Manager
jessica.t
Posts: 1,158
Registered: ‎02-28-2012
Message 2 of 5 (147 Views)

Re: Requesting network liscesne file

01-07-2014 10:01 AM in reply to: l.canning

Hi Les,

 

Does this occur when you are in the Register Once website? Also, are you the Contract Manager of your licenses? If not, it's possible that even though you are part of the Subscription contract, not all of your company's serial numbers are visible because they're not registered to you.

 

Any other details would be greatly appreciated. Thanks!



Jessica Thrasher
Contributor
l.canning
Posts: 17
Registered: ‎09-27-2006
Message 3 of 5 (143 Views)

Re: Requesting network liscesne file

01-07-2014 12:13 PM in reply to: jessica.t
I am the contact manager, I can see all other things except when it try to get a new network license. It is in the register & activate page (see attached). I do have someone from Autodesk looking into it, thanks for the reply

______________________________________
Les Canning | Sr. CADD Technologist
Direct: 780.732.7797 | Office: 780.732.7800 | Fax: 780.732.7878

Scheffer Andrew Ltd.|Planners & Engineers
12204 - 145 Street NW Edmonton, AB T5L 4V7 | www.schefferandrew.com
Community Manager
jessica.t
Posts: 1,158
Registered: ‎02-28-2012
Message 4 of 5 (135 Views)

Re: Requesting network liscesne file

01-07-2014 01:21 PM in reply to: l.canning

Great! I'm glad you have someone looking into this for you. If you need anything else, you know where to find us. Have a nice rest of your day. :smileyhappy:



Jessica Thrasher
Contributor
l.canning
Posts: 17
Registered: ‎09-27-2006
Message 5 of 5 (97 Views)

Re: Requesting network liscesne file

01-09-2014 12:55 PM in reply to: l.canning
problem solved. On the registation & activation page when it askes for product serial number (in the ? it states use group ID - that is not correct). You have to use the actual serial number of the product.

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