Please help me install this software. I've uninstalled C++ as recommended in other threads. During installation I received error code 2738. I've copied the error file below.
2013/2/6:10:06:00 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/6:10:06:00 JacksonDell JACKSONDELL-PC Launch
2013/2/6:10:06:00 JacksonDell JACKSONDELL-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/AutoCAD_2013_English_Win_32_64bit_wi_en-US..." /SN 900-36280410 /PK 001E1 /student /skipEULA /akamai /auth /sid
2013/2/6:10:08:18 JacksonDell JACKSONDELL-PC === Setup ended ===
2013/2/6:10:06:02 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/6:10:06:02 JacksonDell JACKSONDELL-PC Launch
2013/2/6:10:07:04 JacksonDell JACKSONDELL-PC Download Play SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/2/6:10:08:18 JacksonDell JACKSONDELL-PC Download Complete SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/2/6:10:08:18 JacksonDell JACKSONDELL-PC PageOpen LaunchDialog
2013/2/6:10:18:50 JacksonDell JACKSONDELL-PC PageOpen LicenseDialog
2013/2/6:10:18:50 JacksonDell JACKSONDELL-PC PageOpen ProductInfoDialog
2013/2/6:10:18:50 JacksonDell JACKSONDELL-PC PageOpen ProductSelectionDialog2
2013/2/6:10:19:00 JacksonDell JACKSONDELL-PC PageOpen FullProgressDialog
2013/2/6:10:19:00 JacksonDell JACKSONDELL-PC Download Play VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:05 JacksonDell JACKSONDELL-PC Download Complete VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:05 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x86): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x86\VCRedist\2008SP1\vcredist_x86.exe /q
2013/2/6:10:19:18 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x86) Succeeded
2013/2/6:10:19:18 JacksonDell JACKSONDELL-PC Download Play VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:24 JacksonDell JACKSONDELL-PC Download Complete VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:24 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe /q
2013/2/6:10:19:37 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) Succeeded
2013/2/6:10:19:37 JacksonDell JACKSONDELL-PC Download Play VCREDIST2010SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:45 JacksonDell JACKSONDELL-PC Download Complete VCREDIST2010SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:45 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe /q /norestart /l C:\Users\JACKSO~1\AppData\Local\Temp\vcredist_x86_2010.log
2013/2/6:10:19:52 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x86) Succeeded
2013/2/6:10:19:52 JacksonDell JACKSONDELL-PC Download Play VCREDIST2010SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:59 JacksonDell JACKSONDELL-PC Download Complete VCREDIST2010SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:59 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x64\VCRedist\2010SP1\vcredist_x64.exe /q /norestart /l C:\Users\JACKSO~1\AppData\Local\Temp\vcredist_x64_2010.log
2013/2/6:10:20:06 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x64) Succeeded
2013/2/6:10:20:06 JacksonDell JACKSONDELL-PC Download Play DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/2/6:10:20:20 JacksonDell JACKSONDELL-PC Download Complete DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/2/6:10:20:20 JacksonDell JACKSONDELL-PC Installing DirectX Runtime: C:\Autodesk\WI\AutoCAD 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/2/6:10:20:42 JacksonDell JACKSONDELL-PC Install DirectX Runtime Succeeded
2013/2/6:10:20:42 JacksonDell JACKSONDELL-PC Installing FaroSDK: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:20:54 JacksonDell JACKSONDELL-PC Install FaroSDK Succeeded
2013/2/6:10:20:54 JacksonDell JACKSONDELL-PC Download Play CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CM2...
2013/2/6:10:21:48 JacksonDell JACKSONDELL-PC Download Complete CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CM2...
2013/2/6:10:21:48 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:22:11 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 Succeeded
2013/2/6:10:22:11 JacksonDell JACKSONDELL-PC Download Play CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CMI...
2013/2/6:10:23:05 JacksonDell JACKSONDELL-PC Download Complete CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CMI...
2013/2/6:10:23:05 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:23:18 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/6:10:23:18 JacksonDell JACKSONDELL-PC Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:24:09 JacksonDell JACKSONDELL-PC Install Autodesk Content Service Failed Failure is ignored, Result=1603
2013/2/6:10:24:09 JacksonDell JACKSONDELL-PC Download Play ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/2/6:10:29:30 JacksonDell JACKSONDELL-PC Download Complete ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/2/6:10:29:30 JacksonDell JACKSONDELL-PC Installing AutoCAD® 2013: TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\acad\acad.mst;C:\Users\JACKSO~1\AppData\Local\Temp\_AI8069.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:33:31 JacksonDell JACKSONDELL-PC Install AutoCAD® 2013 Failed Installation aborted, Result=1603
2013/2/6:10:33:47 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/6:10:34:11 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 Succeeded
2013/2/6:10:34:14 JacksonDell JACKSONDELL-PC Rollback FaroSDK Succeeded
2013/2/6:10:34:14 JacksonDell JACKSONDELL-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2013/2/6:10:34:14 JacksonDell JACKSONDELL-PC Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x64) Failed Installation aborted, Result=1619
2013/2/6:10:34:15 JacksonDell JACKSONDELL-PC Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x86) Failed Installation aborted, Result=1619
If you already have an AutoCAD 2013 folder, rename it. Then try reinstalling.
After renaming the folder, deleting C++, and attempting to install again, the same error results. Internal error 2738. Fail log below:
2013/2/6:10:06:00 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/6:10:06:00 JacksonDell JACKSONDELL-PC Launch
2013/2/6:10:06:00 JacksonDell JACKSONDELL-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/AutoCAD_2013_English_Win_32_64bit_wi_en-US..." /SN 900-36280410 /PK 001E1 /student /skipEULA /akamai /auth /sid
2013/2/6:10:08:18 JacksonDell JACKSONDELL-PC === Setup ended ===
2013/2/6:10:06:02 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/6:10:06:02 JacksonDell JACKSONDELL-PC Launch
2013/2/6:10:07:04 JacksonDell JACKSONDELL-PC Download Play SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/2/6:10:08:18 JacksonDell JACKSONDELL-PC Download Complete SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/2/6:10:08:18 JacksonDell JACKSONDELL-PC PageOpen LaunchDialog
2013/2/6:10:18:50 JacksonDell JACKSONDELL-PC PageOpen LicenseDialog
2013/2/6:10:18:50 JacksonDell JACKSONDELL-PC PageOpen ProductInfoDialog
2013/2/6:10:18:50 JacksonDell JACKSONDELL-PC PageOpen ProductSelectionDialog2
2013/2/6:10:19:00 JacksonDell JACKSONDELL-PC PageOpen FullProgressDialog
2013/2/6:10:19:00 JacksonDell JACKSONDELL-PC Download Play VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:05 JacksonDell JACKSONDELL-PC Download Complete VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:05 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x86): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x86\VCRedist\2008SP1\vcredist_x86.exe /q
2013/2/6:10:19:18 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x86) Succeeded
2013/2/6:10:19:18 JacksonDell JACKSONDELL-PC Download Play VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:24 JacksonDell JACKSONDELL-PC Download Complete VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:24 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe /q
2013/2/6:10:19:37 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) Succeeded
2013/2/6:10:19:37 JacksonDell JACKSONDELL-PC Download Play VCREDIST2010SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:45 JacksonDell JACKSONDELL-PC Download Complete VCREDIST2010SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:45 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe /q /norestart /l C:\Users\JACKSO~1\AppData\Local\Temp\vcredist_x86_2010.log
2013/2/6:10:19:52 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x86) Succeeded
2013/2/6:10:19:52 JacksonDell JACKSONDELL-PC Download Play VCREDIST2010SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:59 JacksonDell JACKSONDELL-PC Download Complete VCREDIST2010SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/6:10:19:59 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x64\VCRedist\2010SP1\vcredist_x64.exe /q /norestart /l C:\Users\JACKSO~1\AppData\Local\Temp\vcredist_x64_2010.log
2013/2/6:10:20:06 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x64) Succeeded
2013/2/6:10:20:06 JacksonDell JACKSONDELL-PC Download Play DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/2/6:10:20:20 JacksonDell JACKSONDELL-PC Download Complete DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/2/6:10:20:20 JacksonDell JACKSONDELL-PC Installing DirectX Runtime: C:\Autodesk\WI\AutoCAD 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/2/6:10:20:42 JacksonDell JACKSONDELL-PC Install DirectX Runtime Succeeded
2013/2/6:10:20:42 JacksonDell JACKSONDELL-PC Installing FaroSDK: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:20:54 JacksonDell JACKSONDELL-PC Install FaroSDK Succeeded
2013/2/6:10:20:54 JacksonDell JACKSONDELL-PC Download Play CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CM2...
2013/2/6:10:21:48 JacksonDell JACKSONDELL-PC Download Complete CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CM2...
2013/2/6:10:21:48 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:22:11 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 Succeeded
2013/2/6:10:22:11 JacksonDell JACKSONDELL-PC Download Play CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CMI...
2013/2/6:10:23:05 JacksonDell JACKSONDELL-PC Download Complete CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CMI...
2013/2/6:10:23:05 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:23:18 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/6:10:23:18 JacksonDell JACKSONDELL-PC Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:24:09 JacksonDell JACKSONDELL-PC Install Autodesk Content Service Failed Failure is ignored, Result=1603
2013/2/6:10:24:09 JacksonDell JACKSONDELL-PC Download Play ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/2/6:10:29:30 JacksonDell JACKSONDELL-PC Download Complete ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/2/6:10:29:30 JacksonDell JACKSONDELL-PC Installing AutoCAD® 2013: TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\acad\acad.mst;C:\Users\JACKSO~1\AppData\Local\Temp\_AI8069.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:10:33:31 JacksonDell JACKSONDELL-PC Install AutoCAD® 2013 Failed Installation aborted, Result=1603
2013/2/6:10:33:47 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/6:10:34:11 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 Succeeded
2013/2/6:10:34:14 JacksonDell JACKSONDELL-PC Rollback FaroSDK Succeeded
2013/2/6:10:34:14 JacksonDell JACKSONDELL-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2013/2/6:10:34:14 JacksonDell JACKSONDELL-PC Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x64) Failed Installation aborted, Result=1619
2013/2/6:10:34:15 JacksonDell JACKSONDELL-PC Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x86) Failed Installation aborted, Result=1619
2013/2/6:10:34:16 JacksonDell JACKSONDELL-PC PageOpen InstallCompleteDialog
2013/2/6:10:49:02 JacksonDell JACKSONDELL-PC === Setup ended ===
2013/2/6:12:46:54 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/6:12:46:54 JacksonDell JACKSONDELL-PC Launch
2013/2/6:12:46:54 JacksonDell JACKSONDELL-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/AutoCAD_2013_English_Win_32_64bit_wi_en-US..." /SN 900-36280410 /PK 001E1 /student /skipEULA /akamai /auth /sid
2013/2/6:12:46:58 JacksonDell JACKSONDELL-PC === Setup ended ===
2013/2/6:12:46:56 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/6:12:46:56 JacksonDell JACKSONDELL-PC Launch
2013/2/6:12:46:56 JacksonDell JACKSONDELL-PC Download Skipped SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/2/6:12:46:57 JacksonDell JACKSONDELL-PC PageOpen LaunchDialog
2013/2/6:12:47:05 JacksonDell JACKSONDELL-PC PageOpen LicenseDialog
2013/2/6:12:47:05 JacksonDell JACKSONDELL-PC PageOpen ProductInfoDialog
2013/2/6:12:47:05 JacksonDell JACKSONDELL-PC PageOpen ProductSelectionDialog2
2013/2/6:12:47:09 JacksonDell JACKSONDELL-PC PageOpen FullProgressDialog
2013/2/6:12:47:09 JacksonDell JACKSONDELL-PC Download Skipped DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/2/6:12:47:09 JacksonDell JACKSONDELL-PC Installing DirectX Runtime: C:\Autodesk\WI\AutoCAD 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/2/6:12:47:35 JacksonDell JACKSONDELL-PC Install DirectX Runtime Succeeded
2013/2/6:12:47:35 JacksonDell JACKSONDELL-PC Installing FaroSDK: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:12:47:44 JacksonDell JACKSONDELL-PC Install FaroSDK Succeeded
2013/2/6:12:47:44 JacksonDell JACKSONDELL-PC Download Skipped CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CM2...
2013/2/6:12:47:44 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:12:48:05 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 Succeeded
2013/2/6:12:48:05 JacksonDell JACKSONDELL-PC Download Skipped CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CMI...
2013/2/6:12:48:05 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:12:48:23 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/6:12:48:23 JacksonDell JACKSONDELL-PC Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:12:48:49 JacksonDell JACKSONDELL-PC Install Autodesk Content Service Failed Failure is ignored, Result=1603
2013/2/6:12:48:49 JacksonDell JACKSONDELL-PC Download Skipped ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/2/6:12:48:50 JacksonDell JACKSONDELL-PC Installing AutoCAD® 2013: TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\acad\acad.mst;C:\Users\JACKSO~1\AppData\Local\Temp\_AID1F5.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" INSTALLDIR="C:\Program Files\Autodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/6:12:56:26 JacksonDell JACKSONDELL-PC Install AutoCAD® 2013 Failed Installation aborted, Result=1603
2013/2/6:12:56:40 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/6:12:57:02 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 Succeeded
2013/2/6:12:57:04 JacksonDell JACKSONDELL-PC Rollback FaroSDK Succeeded
2013/2/6:12:57:04 JacksonDell JACKSONDELL-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2013/2/6:12:57:06 JacksonDell JACKSONDELL-PC PageOpen InstallCompleteDialog
2013/2/7:15:15:57 JacksonDell JACKSONDELL-PC === Setup ended ===
2013/2/7:15:21:10 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/7:15:21:10 JacksonDell JACKSONDELL-PC Launch
2013/2/7:15:21:10 JacksonDell JACKSONDELL-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/AutoCAD_2013_English_Win_32_64bit_wi_en-US..." /SN 900-36280410 /PK 001E1 /student /skipEULA /akamai /auth /sid
2013/2/7:15:21:15 JacksonDell JACKSONDELL-PC === Setup ended ===
2013/2/7:15:21:13 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/7:15:21:13 JacksonDell JACKSONDELL-PC Launch
2013/2/7:15:21:14 JacksonDell JACKSONDELL-PC Download Skipped SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/2/7:15:21:15 JacksonDell JACKSONDELL-PC PageOpen LaunchDialog
2013/2/7:15:21:33 JacksonDell JACKSONDELL-PC PageOpen LicenseDialog
2013/2/7:15:21:34 JacksonDell JACKSONDELL-PC PageOpen ProductInfoDialog
2013/2/7:15:21:34 JacksonDell JACKSONDELL-PC PageOpen ProductSelectionDialog2
2013/2/7:15:22:17 JacksonDell JACKSONDELL-PC PageOpen FullProgressDialog
2013/2/7:15:22:17 JacksonDell JACKSONDELL-PC Download Skipped DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/2/7:15:22:17 JacksonDell JACKSONDELL-PC Installing DirectX Runtime: C:\Autodesk\WI\AutoCAD 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/2/7:15:22:42 JacksonDell JACKSONDELL-PC Install DirectX Runtime Succeeded
2013/2/7:15:22:42 JacksonDell JACKSONDELL-PC Installing FaroSDK: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:22:53 JacksonDell JACKSONDELL-PC Install FaroSDK Succeeded
2013/2/7:15:22:53 JacksonDell JACKSONDELL-PC Download Skipped CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CM2...
2013/2/7:15:22:53 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:23:19 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 Succeeded
2013/2/7:15:23:19 JacksonDell JACKSONDELL-PC Download Skipped CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CMI...
2013/2/7:15:23:19 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:23:37 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/7:15:23:37 JacksonDell JACKSONDELL-PC Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:24:03 JacksonDell JACKSONDELL-PC Install Autodesk Content Service Failed Failure is ignored, Result=1603
2013/2/7:15:24:03 JacksonDell JACKSONDELL-PC Download Skipped ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/2/7:15:24:03 JacksonDell JACKSONDELL-PC Installing AutoCAD® 2013: TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\acad\acad.mst;C:\Users\JACKSO~1\AppData\Local\Temp\_AI6AC8.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" INSTALLDIR="C:\Program Files\newAutodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:29:06 JacksonDell JACKSONDELL-PC Install AutoCAD® 2013 Failed Installation aborted, Result=1603
2013/2/7:15:29:25 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/7:15:29:51 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 Succeeded
2013/2/7:15:29:54 JacksonDell JACKSONDELL-PC Rollback FaroSDK Succeeded
2013/2/7:15:29:54 JacksonDell JACKSONDELL-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2013/2/7:15:29:58 JacksonDell JACKSONDELL-PC PageOpen InstallCompleteDialog
2013/2/7:15:46:37 JacksonDell JACKSONDELL-PC === Setup ended ===
2013/2/7:15:47:44 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/7:15:47:44 JacksonDell JACKSONDELL-PC Launch
2013/2/7:15:47:44 JacksonDell JACKSONDELL-PC CommandLine /url "http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/AutoCAD_2013_English_Win_32_64bit_wi_en-US..." /SN 900-36280410 /PK 001E1 /student /skipEULA /akamai /auth /sid
2013/2/7:15:47:48 JacksonDell JACKSONDELL-PC === Setup ended ===
2013/2/7:15:47:45 JacksonDell JACKSONDELL-PC === Setup started on JACKSONDELL-PC by JacksonDell ===
2013/2/7:15:47:45 JacksonDell JACKSONDELL-PC Launch
2013/2/7:15:47:46 JacksonDell JACKSONDELL-PC Download Skipped SETUP_CONFIG http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/SET...
2013/2/7:15:47:48 JacksonDell JACKSONDELL-PC PageOpen LaunchDialog
2013/2/7:15:47:57 JacksonDell JACKSONDELL-PC PageOpen LicenseDialog
2013/2/7:15:47:57 JacksonDell JACKSONDELL-PC PageOpen ProductInfoDialog
2013/2/7:15:47:57 JacksonDell JACKSONDELL-PC PageOpen ProductSelectionDialog2
2013/2/7:15:49:37 JacksonDell JACKSONDELL-PC PageOpen FullProgressDialog
2013/2/7:15:49:38 JacksonDell JACKSONDELL-PC Download Skipped VCREDIST2008SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/7:15:49:38 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x86): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x86\VCRedist\2008SP1\vcredist_x86.exe /q
2013/2/7:15:49:51 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x86) Succeeded
2013/2/7:15:49:51 JacksonDell JACKSONDELL-PC Download Skipped VCREDIST2008SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/7:15:49:51 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe /q
2013/2/7:15:50:05 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) Succeeded
2013/2/7:15:50:05 JacksonDell JACKSONDELL-PC Download Skipped VCREDIST2010SP1X86 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/7:15:50:05 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe /q /norestart /l C:\Users\JACKSO~1\AppData\Local\Temp\vcredist_x86_2010.log
2013/2/7:15:50:11 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x86) Succeeded
2013/2/7:15:50:11 JacksonDell JACKSONDELL-PC Download Skipped VCREDIST2010SP1X64 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/VCR...
2013/2/7:15:50:11 JacksonDell JACKSONDELL-PC Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): C:\Autodesk\WI\AutoCAD 2013\3rdParty\x64\VCRedist\2010SP1\vcredist_x64.exe /q /norestart /l C:\Users\JACKSO~1\AppData\Local\Temp\vcredist_x64_2010.log
2013/2/7:15:50:19 JacksonDell JACKSONDELL-PC Install Microsoft Visual C++ 2010 SP1 Redistributable (x64) Succeeded
2013/2/7:15:50:19 JacksonDell JACKSONDELL-PC Download Skipped DIRECTX http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/DIR...
2013/2/7:15:50:19 JacksonDell JACKSONDELL-PC Installing DirectX Runtime: C:\Autodesk\WI\AutoCAD 2013\3rdParty\DirectX\DXSETUP.exe /silent
2013/2/7:15:50:40 JacksonDell JACKSONDELL-PC Install DirectX Runtime Succeeded
2013/2/7:15:50:40 JacksonDell JACKSONDELL-PC Installing FaroSDK: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:50:52 JacksonDell JACKSONDELL-PC Install FaroSDK Succeeded
2013/2/7:15:50:52 JacksonDell JACKSONDELL-PC Download Skipped CM2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CM2...
2013/2/7:15:50:52 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:51:10 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 Succeeded
2013/2/7:15:51:11 JacksonDell JACKSONDELL-PC Download Skipped CMILB2013 http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/CMI...
2013/2/7:15:51:11 JacksonDell JACKSONDELL-PC Installing Autodesk Material Library 2013 - Low Resolution: ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:51:30 JacksonDell JACKSONDELL-PC Install Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/7:15:51:30 JacksonDell JACKSONDELL-PC Installing Autodesk Content Service: INSTALLMODE=PRIVATE AUTOSTART=0 TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\Tools\snap\ContentService.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:51:57 JacksonDell JACKSONDELL-PC Install Autodesk Content Service Failed Failure is ignored, Result=1603
2013/2/7:15:51:57 JacksonDell JACKSONDELL-PC Download Skipped ACAD http://studentsdownload.autodesk.com/SWDLDDLM/2013/ACD/WI/{A3548B2A-019B-4D04-AB06-D97A758ED489}/ACA...
2013/2/7:15:51:57 JacksonDell JACKSONDELL-PC Installing AutoCAD® 2013: TRANSFORMS="C:\Autodesk\WI\AutoCAD 2013\x64\en-us\acad\acad.mst;C:\Users\JACKSO~1\AppData\Local\Temp\_AIBC23.tmp\x64\acad\acad-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="C:\Autodesk\WI\AutoCAD 2013" INSTALLDIR="C:\Program Files\RenameAutodesk\AutoCAD 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1
2013/2/7:15:56:07 JacksonDell JACKSONDELL-PC Install AutoCAD® 2013 Failed Installation aborted, Result=1603
2013/2/7:15:56:28 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 - Low Resolution Succeeded
2013/2/7:15:56:52 JacksonDell JACKSONDELL-PC Rollback Autodesk Material Library 2013 Succeeded
2013/2/7:15:56:55 JacksonDell JACKSONDELL-PC Rollback FaroSDK Succeeded
2013/2/7:15:56:56 JacksonDell JACKSONDELL-PC Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2013/2/7:15:56:56 JacksonDell JACKSONDELL-PC Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x64) Failed Installation aborted, Result=1619
2013/2/7:15:56:56 JacksonDell JACKSONDELL-PC Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x86) Failed Installation aborted, Result=1619
I've still been unable after repeated attempts to install this software. Error 2738 is consistent. Can anyone advise how this is overcome?
No one is really helping or trying to fix that error. I didnt expect that from a company like Autodesk.
I got the same problem with both Autocad 2012 and 2013. In both programs "error 2738" pop up each freaking time during installation. Done ALL that with the registry and antivirous and dll's but i got 0 results. It's a shame 😞
Im running Windows 7 64bit professional. My time is short so plz find me a solution
It is very difficult to ascertain what causes a 1603 error. I have posted many different solutions.
As for a response, this is a volunteer peer forum. Autodesk support is handled directly thru your Value-Added Reseller and/or Subscription support contract.