Hi KMGRAPHIX ,
Welcome to the Community!
Could you please send me a Private Message (click on my grace.liu profile name and then “Send this user a private message”) with your Serial Number, Request Code , your registration details and the screenshots of Error, I will help to check and find the solution for you.
I was able to find your support case and wanted to point out that Autodesk products are available only through Authorized Autodesk Resellers or directly from Autodesk. As you have obtained the software from another source, I would strongly recommend returning it / requesting a refund, and purchasing from one of the avenues mentioned above.
As always we're here to help and please let me know if I can help clarify further.
Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register
Start with some of our most frequented solutions to get help installing your software.