Installation & Licensing

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New Member
sammey_jo09
Posts: 1
Registered: ‎06-22-2012
Message 1 of 2 (98 Views)

Re-installation

98 Views, 1 Replies
06-22-2012 11:27 PM

Hello, I have the student version in one computer and since I can't access that computer, I transferred the installer to another computer. I tried using the same product key but it doesn't accept so I tried having the system regenerate another by clicking download but it still doesn't accept. Do I have to download the programs all over again for it to accept the product key?

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 2 of 2 (63 Views)

Re: Re-installation

06-25-2012 10:56 AM in reply to: sammey_jo09

sammey_jo09,

 

As long as you installed the appropriate software that matches your license information, the systems should accept your product key. Can you verify what program you are trying to install and match up your license info against our list of product keys? My thought is that either there is a typo when you entered your serial number / product key, you are using the wrong info, or you are installing the wrong software.

 

With that being said, educational licenses are allotted one activation and you would therefore need to have it manually activated via our Registration and Activation team (providing a serial number and corresponding request code), however you can't proceed to this step until the installation is complete.



Philip Schmelzer

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