Installation & Licensing

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Member
JulieDeZeeuw2461
Posts: 5
Registered: ‎05-08-2012
Message 1 of 10 (4,488 Views)
Accepted Solution

REVIT 2013 won't open on Laptop

4488 Views, 9 Replies
05-16-2012 02:07 AM

I've just received my new 2013 Building Design Suite and all has loaded fine on my laptop except for REVIT.  When I try to open the program it freezes within 5 seconds and displays a message saying "Autodesk REVIT has stopped working. A problem caused the program to stop working properly..."  Is this a hardware problem or Autodesk Software problem?

Many thanks

 

*Expert Elite*
TravisNave
Posts: 10,067
Registered: ‎01-14-2005
Message 2 of 10 (4,475 Views)

Re: REVIT 2013 won't open on Laptop

05-16-2012 07:11 AM in reply to: JulieDeZeeuw2461

Try logging in as another user with local admin rights and launching it. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
JulieDeZeeuw2461
Posts: 5
Registered: ‎05-08-2012
Message 3 of 10 (4,456 Views)

Re: REVIT 2013 won't open on Laptop

05-17-2012 05:41 AM in reply to: TravisNave

Unfortunately logging in as another user hasn't worked.  

I have also repaired the REVIT installation but this made no difference.

It will now not let me uninstall/change at all. Nothing happens when I try via the control panel programs. 

So what now? 

Employee
DannyHubbard
Posts: 255
Registered: ‎05-17-2007
Message 4 of 10 (4,456 Views)

Re: REVIT 2013 won't open on Laptop

05-17-2012 05:52 AM in reply to: JulieDeZeeuw2461

Try starting Revit again, then check the Windows Event Viewer, Windows Logs, Applications for Errors or Warnings at the time you tried to start Revit.

 

Thanks,

Danny



Danny Hubbard
QA Analyst
Autodesk, Inc.
*Expert Elite*
TravisNave
Posts: 10,067
Registered: ‎01-14-2005
Message 5 of 10 (4,455 Views)

Re: REVIT 2013 won't open on Laptop

05-17-2012 10:07 AM in reply to: JulieDeZeeuw2461

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
JulieDeZeeuw2461
Posts: 5
Registered: ‎05-08-2012
Message 6 of 10 (4,415 Views)

Re: REVIT 2013 won't open on Laptop

05-21-2012 01:32 AM in reply to: DannyHubbard

Thank you so much, Travis, the uninstall worked, the reinstall went smoothly and we are up and running! HOORAY!

THANK YOU for your help!!!!

New Member
dmontoy2
Posts: 1
Registered: ‎01-18-2013
Message 7 of 10 (2,575 Views)

Re: REVIT 2013 won't open on Laptop

04-05-2013 12:40 PM in reply to: TravisNave

i have a proble on opening 2013 revit suddenly stopp working and the message that pop up is

"autodesk revit has stopped working

a problem caused the program to stop working correctly.

windows will close the program and notify you if solution is available"

please hep me to restoure the program


TravisNave wrote:

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...


i try all the steps sugested and still didnt work what should i do


TravisNave wrote:

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...


 

New Member
birznieks.ingus
Posts: 1
Registered: ‎04-02-2013
Message 8 of 10 (2,560 Views)

Re: REVIT 2013 won't open on Laptop

04-05-2013 03:29 PM in reply to: dmontoy2

I have the same problem! I did everything, but REVIT still doesn't work!!!

New Member
cisco5900
Posts: 1
Registered: ‎04-09-2013
Message 9 of 10 (2,457 Views)

Re: REVIT 2013 won't open on Laptop

04-09-2013 08:49 PM in reply to: birznieks.ingus

I also had this happen a few days ago and have not successfully found a solution. Revit was installed and working fine, then stopped working and will not restart, even after a clean uninstall.

New Member
DmitrijusBulybenko7669
Posts: 1
Registered: ‎04-17-2009
Message 10 of 10 (1,211 Views)

Re: REVIT 2013 won't open on Laptop

09-05-2013 12:06 PM in reply to: cisco5900

I have the same problem with Revit 2014

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