Installation & Licensing

[#1]

I've just received my new 2013 Building Design Suite and all has loaded fine on my laptop except for REVIT.  When I try to open the program it freezes within 5 seconds and displays a message saying "Autodesk REVIT has stopped working. A problem caused the program to stop working properly..."  Is this a hardware problem or Autodesk Software problem?

Many thanks

[#2]

Try logging in as another user with local admin rights and launching it. 

[#3]

Unfortunately logging in as another user hasn't worked.  

I have also repaired the REVIT installation but this made no difference.

It will now not let me uninstall/change at all. Nothing happens when I try via the control panel programs. 

So what now? 

[#4]

Try starting Revit again, then check the Windows Event Viewer, Windows Logs, Applications for Errors or Warnings at the time you tried to start Revit.

Thanks,

Danny

[#5 · Accepted solution]

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

[#6]

Thank you so much, Travis, the uninstall worked, the reinstall went smoothly and we are up and running! HOORAY!

THANK YOU for your help!!!!

[#7]

i have a proble on opening 2013 revit suddenly stopp working and the message that pop up is

"autodesk revit has stopped working

a problem caused the program to stop working correctly.

windows will close the program and notify you if solution is available"

please hep me to restoure the program

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TravisNave wrote:

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

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i try all the steps sugested and still didnt work what should i do

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TravisNave wrote:

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

---

[#8]

I have the same problem! I did everything, but REVIT still doesn't work!!!

[#9]

I also had this happen a few days ago and have not successfully found a solution. Revit was installed and working fine, then stopped working and will not restart, even after a clean uninstall.