Installation & Licensing

Reply
New Member
calderon.destefano
Posts: 1
Registered: ‎03-22-2012
Message 1 of 2 (1,300 Views)

REVIT 2012 installation problem exceptional problem

1300 Views, 1 Replies
03-22-2012 09:06 AM

Hi,

I have tried to install Revit 2012 5 times already in my computer, and I keep on having the same problem. I download the product, I click run. It runs. Then the Autodesk window appears. I click install. It goes through a thinking process and then it asks me to accept the terms and conditions. I accept. Then it asks for my serial number and product key. I write those numbers. I click next. And that window disappears and a new window stating a problem appears. I am attaching 2 images that shows the problem I faced. The problem window states:

 

Error signature:

- Application: Autodesk Installer

- Version: 5.0.78.0

- Error: Unhandled Exception

 

This error report includes the following:

- Operating System name and version

- Product name and version

- Graphics configuration driver name and version

- Applications that were loaded when the error ocurred.

- Active command when the error ocurred.

- Computer name (if enabled via the Deployment Wizard or the CAD Manager Control Utility)

 

The error report contains the following files:

- adsk_setup_minidump.dmp

- dmpuserinfo.xml

- dumpdata.zip

 

Please help me. I don't know what to try. I even brought my computer to a Office Depot to see whether it was a problem of my computer, and they looked at it and they said that my computer was fine. That the problem was with Autodesk... and I really don't know what else to do to get this program installed

 

Thanks!

 

Christelle

*Expert Elite*
TravisNave
Posts: 9,930
Registered: ‎01-14-2005
Message 2 of 2 (1,283 Views)

Re: REVIT 2012 installation problem exceptional problem

03-22-2012 10:05 AM in reply to: calderon.destefano

Create a new user on that machine.  Give the user administrator rights.  Reboot and login as that user.  Run the installer making sure that UAC and anti-virus is disabled.  See if that works for you.

 

I doubt the problem is the Autodesk software as many more people would be experiencing this problem.  The high school kids at Office Depot, Geek Squad, etc. know nothing about how computers work.  That's why they work there instead of in the IT Departments of respectable companies. :smileyvery-happy:

 

If you still have problems, consider posting the installation logs and dmp files from the crash. 

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube