Installation & Licensing

Reply
Active Member
jeff.martin
Posts: 9
Registered: ‎01-14-2013
Message 1 of 12 (163 Views)

RESOLVED **Download Issue for Education Community & Subscripti​on Center**??

163 Views, 11 Replies
01-14-2013 01:09 PM

As of when?  I'm still having all kinds of problems downloading from the Subscription center.

 

Jeff Martin

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 2 of 12 (154 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-14-2013 02:35 PM in reply to: jeff.martin

Hello Jeff and welcome to the community!

 

The download issue was resolved earlier today, roughly 10 hrs ago. What are the exact issues that you are having in the Subscription Center?



Philip Schmelzer
Active Member
jeff.martin
Posts: 9
Registered: ‎01-14-2013
Message 3 of 12 (150 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-14-2013 02:41 PM in reply to: philip.s

On the subscription download page, upon hitting the download now button, it would hang up.  Seemed like it was relaoading the page again and again non-stop.  Never did get to the download page.  I went through the trial page and down loaded what I wanted but then it wouldn't load.  Our other office is sending me the thumb drive to try tomorrow.  I hope it works better.

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 4 of 12 (145 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-14-2013 02:55 PM in reply to: jeff.martin

Hi Jeff,

 

I've made a correction to your account which should resolve the blank screen SFDC looping issue. Please allow at least 15-30 minutes for the changes to become visible on your end. My apologies for the inconvenience and please let me know if it doesn't clear it up.



Philip Schmelzer
Active Member
jeff.martin
Posts: 9
Registered: ‎01-14-2013
Message 5 of 12 (142 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-14-2013 03:05 PM in reply to: philip.s

The page works now.  Thanks!

I'll let you know how the install goes.

Active Member
jeff.martin
Posts: 9
Registered: ‎01-14-2013
Message 6 of 12 (138 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-14-2013 03:55 PM in reply to: jeff.martin

Waited for the 2 hour download and got the same errors on install as I did with the trial version.  Error codes 1402 and 1088 then the Autodesk stopped program window.

 

I'll see what happens in the mornong with the thumb drive.

Community Manager
philip.s
Posts: 2,372
Registered: ‎09-27-2011
Message 7 of 12 (134 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-14-2013 04:17 PM in reply to: jeff.martin

Hi Jeff,

 

There are a few different causes of install error 1402's, varying per the exact error message. With that being said, I'm not sure installing from the media will resolve the issue. If it doesn't, please reply to this post with the exact message so that we can troubleshoot accordingly.



Philip Schmelzer
Active Member
jeff.martin
Posts: 9
Registered: ‎01-14-2013
Message 8 of 12 (112 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-15-2013 11:33 AM in reply to: philip.s

Ok, I went in and deleted every Autodesk file or folder I could find, went into the registry and deleted every reference to Autodesk i could find, tried to load just Inventor and its auxiliaries and got this message.   What now?

 

Active Member
jeff.martin
Posts: 9
Registered: ‎01-14-2013
Message 9 of 12 (101 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-15-2013 01:26 PM in reply to: jeff.martin

One more.  I got Autocad Mechanical and Autocad Electrical to load and run ok.  Now when I hit the suite setup.exe again, it goes ape****.  What's up with that?  I have to uninstall everything to try loading Inventor again?

 

*Expert Elite*
DarrenP
Posts: 7,156
Registered: ‎09-13-2007
Message 10 of 12 (96 Views)

Re: RESOLVED **Download Issue for Education Community & Subscripti​on Center

01-15-2013 01:42 PM in reply to: jeff.martin

You are not logged in.

Log into access your profile, ask and answer questions, share ideas and more. Haven't signed up yet? Register

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.

Need installation help?

Start with some of our most frequented solutions to get help installing your software.

Ask the Community


Up & Ready Blog

Boldly Install, Configure and Deploy Autodesk Software.

AutodeskHelp Blog

Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.

Connect with Us

Twitter

Pinterest

Blog

Youtube