I would greatly appreciate your help with my issue. Why is my product not being displayed in my account page? I need to download it.
In my Account page, the product I purchased (3DS Max 2012) is not displayed. I recently lost a machine and I'm trying to do a fresh install. If you were wondering, I registered the product.
I don't see a way to enter a support ticket for this, the Autodesk support website does not indicate there is a way to enter a ticket.
You can download your 2012 software as follows:
Lets try to use our new virtual agent called Matthew as follows:
1. Go to http://www.autodesk.com
2. Click on Contact Us
3. Click on Customer Service
4. Click on Virtual Agent "Ask"
5. Once the Virtual Agent opens:
Select the 5th Choice "Downloading and Installation"
Now select 1st choice "Software Download links"
Now select the 2nd choice "I need to re-download my product"
Select your product
You are now presented with the choice to download your software.
Let us know if you need further assitance in this regard.
I need my serial and product Key too though. I have another product that I purchased and it's viewable in my account page. Is there a way to enter tickets? this appears to be a bug in the AutoDesk Accounts page.
Please contact us via phone at 1-800-551-1490 and we'll provide you with your Serial # and product Key.
You can also obtain this information from your subscription page as follows:
To run your Coverage Report:
1. Sign into Subscription Center and from the main menu on the left, click Contract Administration.
2. From the main menu, click Coverage Report.
3. Click on the appropriate contract number.