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Member
mkohler
Posts: 4
Registered: ‎01-12-2012
Message 1 of 6 (386 Views)

Product Key Issue - Building Design Suite Premium 2014

386 Views, 5 Replies
04-26-2013 06:36 AM

During install When i type my product information in, I get a green checkmark for the serial number and a red x for the product number.  I am using product number 765F1.  I can not go any further.

Member
mkohler
Posts: 4
Registered: ‎01-12-2012
Message 2 of 6 (373 Views)

Re: Product Key Issue - Building Design Suite Premium 2014

04-26-2013 07:13 AM in reply to: mkohler

I have a subscription and I am trying to file a case for this installation issue.  The form will not allow me to enter the "release" or the  "account" so since they are required fields I can not submit the form.  Real cute Autodesk.  Your lack of support for such expensive software is frustrating and sucks.  I have called my reseller Imaginit and am waiting for a call back.  What a waste of time.

Community Manager
camilo.lemos
Posts: 901
Registered: ‎09-28-2011
Message 3 of 6 (371 Views)

Re: Product Key Issue - Building Design Suite Premium 2014

04-26-2013 07:15 AM in reply to: mkohler

Hi mkohler, 

 

Please make sure you are using your 2014 serial number and not the  2013 one (I do understand the red cross shows up by your product key field, however this sometimes happens when the serial number is incorrect).

 

Could you also send me your 2014 serial number via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) so that I can check it for you?

 

Thank you



Camilo Lemos
Member
mkohler
Posts: 4
Registered: ‎01-12-2012
Message 4 of 6 (370 Views)

Re: Product Key Issue - Building Design Suite Premium 2014

04-26-2013 07:21 AM in reply to: mkohler

Interesting - about 15 minutes after I called my reseller and left a message, I get an email that says thank you for your recent purchase... (even though it was a subscription update)  Anyways, I figured it was more than coincidence, so I tried to resinstall and guess what - it is working now!  I will probably never know what the issue was, but in any case I am still really frustrated with Autodesk support.  This problem was a waste of about 2 hours.

Member
mkohler
Posts: 4
Registered: ‎01-12-2012
Message 5 of 6 (368 Views)

Re: Product Key Issue - Building Design Suite Premium 2014

04-26-2013 07:25 AM in reply to: camilo.lemos

Thank you for getting back to me. I also thought the serial numbers might be
a problem and tried using the new and old. In any case, the problem seems
to be resolved now. I posted what happened on the forum.

Community Manager
philip.s
Posts: 2,373
Registered: ‎09-27-2011
Message 6 of 6 (347 Views)

Re: Product Key Issue - Building Design Suite Premium 2014

04-26-2013 09:49 AM in reply to: mkohler

Thanks for following up Mark.

 

In regards to your inability to submit a support request, this is a known issue with IE 10, as it's not currently supported in the Subscription Center. Additional information can be found on our Subscription Center Sign-In Guide.

Specifically:

Subscription Center is fully compatible with the following Internet Browsers:
Microsoft Internet Explorer 8 and 9
Mozilla Firefox
Google Chrome
Safari

 

Note: Internet Explorer 10 is not currently compatible with Subscription Center and as a result may not function properly. If you're using Internet Explorer 10, we recommend adding Autodesk.com to your Compatibility View Settings: Hold down Alt-T -> select Compatibility View Settings -> Add "autodesk.com".



Philip Schmelzer

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