Installation & Licensing

[#1]

After putting the product key in the appropriate box of the installation process, a red 'x' mark appears on the right side of the box and the 'next' button does not lighten and therefore the process does not proceed further.

[#2]

Hi macadindangsd and welcome to our community

Feel free to come to us whenever you have a question about your Autodesk products and services.

Now, on to the answer for your issue: 

Have a look at this solution right here to check if you are using the correct product key for your version of the software. If this does not solve your issue, please send me your serial number via private message (click on my screen name camilo.lemos and then on Send Private Message).

If this post answers your question completely, please hit the Accept as Solution button to help your fellow community members find this solution.

[#3]

Hello Mr.. camilo.lemos

I actually have the same problem with my product key number and I checked that it was the right one but it does not work,

I think my problem is different a bit because at first it showed a green tick indicating the key num. is correct but then, when I continued to the next step of installation  I faced a problem with the disc space and so I had to do some disc cleaning and then return to that same install window to find the key product not working!! while the serial is ok..I also faced a problem when installation ( I don't exactly know before or after inserting the key num.) I had a window appearing on my screen indicating that the program could not read my PC graphics or something like that)..

I would appreciate it very much if you would tell me how can I fix that...

thanks

[#4]

Hi colouredglass198774 and welcome to our community!

Thanks for contacting me about this.

Can you please send me your serial number and product key via private message (click on my screenname camilo.lemos and then on Send Private Message)? 

I'll have a look at your issue asap

Thanks!