Installation & Licensing

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Member
jhire
Posts: 4
Registered: ‎08-07-2012
Message 1 of 4 (250 Views)
Accepted Solution

Product Design Suite fails to install any program

250 Views, 3 Replies
08-09-2012 01:56 PM

We decided to install one of the 4 licenses for Product Design Suite on another computer. The computer that originally had the license on it has had it's harddrive reformatted.

I launch the setup for Product design suite, put in the product key and serial code, it accepts them both, and i proceed with the installation. After about 5 seconds, i see the attached screenshot.

inventor.jpg

 

Can anybody help?

*Expert Elite*
TravisNave
Posts: 9,930
Registered: ‎01-14-2005
Message 2 of 4 (245 Views)

Re: Product Design Suite fails to install any program

08-09-2012 02:07 PM in reply to: jhire

It's most likely a prerequisite installer issue.  You can check the installation log file for the exact failure.  But in the meantime, it is most like related to a prerequisite program:

 

Please uninstall the prerequisite program causing the issue and run your installer again.

For more information about this process, please see my KB link here:

http://forums.autodesk.com/t5/Installation-Licensing/Some-Products-Fail-to-Install-Result-1603/td-p/...

Good Luck!

Travis Nave Send TravisNave a Private Message                       Need help in your post? Mention me with @TravisNave
Member
jhire
Posts: 4
Registered: ‎08-07-2012
Message 3 of 4 (225 Views)

Re: Product Design Suite fails to install any program

08-10-2012 10:33 AM in reply to: TravisNave

That did the trick, thank you!

Distinguished Contributor
afif90
Posts: 126
Registered: ‎03-07-2011
Message 4 of 4 (173 Views)

Re: Product Design Suite fails to install any program

08-13-2012 06:31 PM in reply to: jhire

1st time saw this problem.. :smileyvery-happy:

Thank You&Best Regards,
Autodesk Reseller Malaysia
Mohd Afif

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