Installation & Licensing

[#1]

I recently unistalled my Maya 2013 Student Edition. I even did it the way Autodesk wants you too from these steps: http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617 

HOWEVER, now I want to reinstall it and it keeps telling me that Maya itself is still installed and I can only install the stuff that comes with it. Now when I search my computer it tells me that Maya cannot be found and says I need to locate this file: C:\Autodesk\WI\Autodesk Maya 2013\x64\Maya\Maya2013.cab

Is there any way I can get help on this matter so I can have Maya 2013 up and running again. Or is it possible to send me just that file to install into my system so it can read it?

Thanks.

[#2]

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autodesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

[#3]

svelez,

Hello. You may be having problems with one particular key. Can you delete this key and try to install:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\EC4807CF09050774B8B5AC135225F6D0

Thank you for taking part in our community!

David Dembkoski

 

Product Support Specialist

Autodesk Product Support

[#4]

Ok. Thanks.

 Well I was able to get it installed but now I get an error saying;

"maya.exe" This application was unable to start correctly (0xc000007b). Click OK to close the application.

So I am still unable to use it. How can I fix this.

[#5]

svelez,

Hello. This could be a corrupt Direct X component.,

http://forums.autodesk.com/t5/Installation-Licensing/Problems-with-Maya-2013-reinstallation/m-p/3706...

http://community.softimage.com/forum/autodesk-3ds-max/autodesk-3ds-max--3ds-max-design-2011/max-2011...

Next, you could uninstall the program and reinstall. I know you already uninstalled manually, but sometimes a clean uninstall process through the Control Panel works wonders. 

Thank you for taking part in our community!

David Dembkoski

 

Product Support Specialist

Autodesk Product Support