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Problem with activation (error activation) error (400)

260 REPLIES 260
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Message 1 of 261
p3pis89
59505 Views, 260 Replies

Problem with activation (error activation) error (400)

Hello
I have a problem with activation autodesk Autodesk 3ds Max 2012 64-bit 

the problem is that:

 When I clicked on "Activate" and next "Continue" the next screen was "Processing Error"

 

 

problem.jpg

 

"

Your online activation request has returned an error (400) which is not allowing your request to be processed using our automated systems.

 Click the "Use another method" link below to complete the necessary forms and submit your request to the local Autodesk Business Center for your area. A Customer Service Representative will respond within the next 2 business days.

"

 

I have a student license

 



260 REPLIES 260
Message 221 of 261

please sir advise me how i can send you to private message. regarding 3d max activation 

Message 222 of 261

sir i can add here request code or this is also secreat 

Message 223 of 261

Hi @s.aftab.ahmad 

 

Please, click here to send me a Private Message with your request code.

 

Thank you,



Camilo Lemos

Message 224 of 261
giulia.sd.heder
in reply to: p3pis89

I've got the exact same problem. How can I solve it ?

 

Thanks

Message 225 of 261
jessica.t
in reply to: giulia.sd.heder

HI @giulia.sd.heder,

 

For licensing assistance, please contact our Activation and Registration team:

 

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus.
4.    Select “I Still Need Help”  if you need personal assistance.

 

Please also have your request code ready if you have it. Thank you!



Jessica Thrasher
Message 226 of 261
Fx_Fx_Fx
in reply to: arlinpega.bibat

I have the same problem with activation autodesk Autodesk 3ds Max 2015 64-bit 

I have a student licence

Can u please help me?

 

 

Message 227 of 261
Fx_Fx_Fx
in reply to: arlinpega.bibat

I have the same problem with activation autodesk Autodesk 3ds Max 2015 64-bit 
I have a student licence

Can u please help me too?

 

Message 228 of 261
jessica.t
in reply to: Fx_Fx_Fx

Hi @Fx_Fx_Fx and welcome to the community!

 

For licensing assistance, please contact our Activation and Registration team:

 

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus
4.    Select “I Still Need Help”  if you need personal assistance

 

Please also have your request code ready if you have it. Thank you!



Jessica Thrasher
Message 229 of 261

Hello guys, i have reached the maximum limit of installed licenses and wanted to try out the license manager.

On my Notebook the license has got exported to my Autodesk Account but i can not import this from my Computer where i try to activate my new autodesk product, because of the error 400.

I asked the autodesk support for solutions but they just wanted to know "how they did" but they didnt do anything and it´s very important to me!

May someone of you help me?

Message 230 of 261
camilo.lemos
in reply to: soerenheuer

Hi @soerenheuer 

 

Please, send me your serial number and request code via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll look into this for you.

Thanks!



Camilo Lemos

Message 231 of 261
handsomeblovely
in reply to: p3pis89

Hey I have the same problem can I have some help activating auto cad 2015 please

Message 232 of 261

Hi Ciaran,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial # and Request Code and I'll look into it. 



Joane Bonghanoy
Message 233 of 261

It's okay I got it working eventually, thanks
Message 234 of 261

Hello!
I have the same problem (error 400). I want to activate licenses on 10 PC's in institution with no LAN, with this type of activation (stand-alone license for each PC) - is it possible, or it will work with network license only?

Message 235 of 261

Hi @Smert_Pindosii 

 

You can perform standalone installations on multiple computers as long as you have as many licenses/seats as you have computers (10 PCs would require 10 licenses or 10 seats).

 

Regarding the error 400, please, send me your serial number and request code via Private Message (click on my camilo.lemos profile name and then on Send This User a Private Message) and I'll look into this for you. For multiple standalone activations, you will need to send me the request code taken from each individual computer.

Thanks!



Camilo Lemos

Message 236 of 261

Thanks, I'll do it.
And another question. If I want to change activation method from network license for the stand-alone license, could I reinstall programm or not?
Message 237 of 261

Unfortunately it's not a simple matter of re-installing.

 

Your license either is standalone or network, it really depends on where the license was aquired (for example, student licenses are always standalone, educator licenses from the ARC are always network and commercial can be either).

 

If you can send me the serial number via Private Message I can help you better understand your license.

 



Camilo Lemos

Message 238 of 261
Sahinbey
in reply to: Smert_Pindosii

sahingeldec@hotmail.com Let me help you write to me

Message 239 of 261
Sahinbey
in reply to: handsomeblovely

sahingeldec@hotmail.com Let me help you write to me

Message 240 of 261

Thanks! The problem was resolved

The reason was that the name of PC was not in english - it can be added to the installation manualMan Happy

 

One else - I could not install Autocad2014 and 2015 on WinXP SP3, although in system requirements it is. Installer need IE 7, but XP doesn't support it.

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